* Provided nation-wide end-user support within the NETWORK/SERVICES/MAC DELIVERY GROUP. * Coordinated client moves, adds and changes (MACS) associated with voice and data equipment (i.e. telephones, computers, printers, servers, switches, routers, etc.) for both day to day and project initiatives through a Remedy ticketing system. * Created change control requests, within Peregrine, that engaged internal network engineers, network operations support and external vendors to perform after hours network MACS. * Generated and closed (on average) 40 change records per month which exceeded minimum expectations. * Acted as a liaison with multiple 3rd party vendors to ensure voice and data services were provided on-time to client end-users. * Received countless recognition from clients as a result of tireless dedication to completing services on time, with minimal (or no) problems.

* Provided end-user support for ATM Deposit Services and Fraud Detection groups. * Coordinated moves, adds, changes (MACS) associated with voice and data equipment. * Processed client requests for WAN, Openmail, Lotus Notes, E-mail, and other forms of network access. * Resolved client hardware and software problems that occurred in a Token Ring/Ethernet environment. * Hardware and software procurement. * Supported 250+ ATM associates.

* Provided end-user support within the Desktop Consulting & Services group to the Southeast and Mid-Atlantic Regions. * Coordinated MACS associated with voice and data equipment. * Participated in a regional wide migration of 500+ users from Token Ring to Ethernet so that all users were on the (new) industry standard platform. * Established data cross connects to Cisco 3000/6000 Series Switches for client servers, desktops/laptops, and network printers. * Received numerous cash awards for outstanding work performed on projects including a 200 associate Token Ring to Ethernet transformation for Global Corporate Investment Banking (GCIB). * Operated video conferencing equipment for executive and high-level management meetings. * Hardware/software procurement. * Supported 5 major lines of business, each having (on average) 100 associates.