BUSINESS DEVELOPMENT & GROWTH * Successfully established and grew Bruce Haskin Motors by developing strategic business partnerships with dealerships and ensuring customer satisfaction. * Transformed the BMW Sandton branch into the 2nd highest volume retail store nationally within 1 year. CUSTOMER SATISFACTION * Improved customer satisfaction levels by identifying the need for a coffee bar within the organization, personally developing and implementing the idea into action. COST SAVING INITIATIVES * Minimized department overheads and expenses by assuming decision making responsibility and reducing employee fuel allowances and renegotiating cell phone contracts. * Eliminated storage and inventory costs by persuading the General Manager to sell old vehicles at a reduced price, simultaneously generating revenue. EMPLOYEE & TEAM MANAGEMENT * Improved employee efficiency by 50% while washing cars by tactically creating two work teams to ensure all daily washes were completed on time.