* Increased resort reservations conversion rate over 15% on a year to year basis. * Increased overall hotel room revenue over 7% on a year to year basis. * Served as top level reservations and sales executive for the luxury boutique resort. * Established new procedures to stream line policies, creating a faster and smother customer service experience. * Implemented GDS revenue management systems (direct booking, travel agency, and online). * Directed, managed, and coordinated complete guest vacation experiences to include lodging, airline, and transportation needs. * Directed revenue management to maximize occupancy and profitability for ownership. * Developed and implemented forecasts, budgets, and reports achieving budgeted goals. * Monitored and responded to all international communications from clients (direct and agency). * Implemented innovative and creative sales and marketing strategies to maximize revenues.

* Directed operations in guest services, golf shop, golf retail, food and beverage, and clubhouse facilities. * Implemented and insured five star standards in quality of guest service programs and quality of product. * Controlled administration of policies and procedures, human resources, staff development and training programs, fiscal management, planning, forecasting, budgeting, sales and merchandising, international purchasing and logistics, teaching and tournament operations. * Served as Hotel Manager on Duty (MOD) ensuring proper operating procedures and complete guest satisfaction in front desk, guest services, housekeeping, food and beverage, and security departments. * Increased 167% in Green Fee Revenue (2005 to 2010) * Increased 160% in Club Rental Revenue (2005 to 2010) * Increased 104% in Gross Retail Revenue (2005 to 2010) * Increased 142% in Net Retail Profit (2005 to 2010) * Increased 16% in total rounds of golf (2005 to 2010)

* Achieved 97% guest approval rating for quality of service and quality of product (2004) (2005). * Pre-Opening and Opening team member of the Four Seasons Costa Rica at Peninsula Papagayo. * Authored and implemented five-star training and operation programs. * Directed overall daily operations to ensure maximum guest satisfaction which included guest service programs, administration of policies and procedures, staff development and training programs. * Monitored the quality of service and quality of product, teaching, and tournament operations. * Organized large group functions, on-site travel inspections, and high-profile golf events.

* Directed daily operations to include guest services, golf shop, golf retail, food and beverage, clubhouse facilities, and off property retail store. * Successfully integrated outside service, practice facilities, guest services programs, tournament, teaching programs, and merchandising. * Directed facility marketing and promotions, community relations, staff training, and staff development. * Implemented forecasting, budgets, daily fiscal management, and minimized costs of the facility.

* Directed daily operation for new ownership to include golf services, golf shop, golf retail, food and beverage, and clubhouse facilities. * Developed annual budgets, set revenue goals, monitored expenses for all departments. * Oversaw and enforced golf operations, policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources. * Managed the performance of all golf operations and services; ensuring high standards of service and total guest satisfaction.