Placed at Great Ormond Street Hospital to provide administrative support in producing reports concerning the hospital unit for managing the patient waiting times of appointments and admissions to ensure improvement to turn-around times.

Provided day-to-day onsite IT desktop and server support to the Cape Town branch of African Products (part of the Tongaat Hulett Group), as well as outsourced IT support to SLA and Ad Hoc customers as required.

As Service Delivery Manager, accountable for managing all service delivery to all client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction. Manage the entire service operation through Project Management and overseeing service requests, incidents and problem management whilst providing technical support as required. Other management duties include management duties include management of the command centre and procurement services, along with financial management of various contracts. Assisted with advice on process improvements which align to ITIL best practices, while generating and compiling reports to customers on service operational incidents and problems.Implementing process improvements to streamline internal business units, resulting in improved customer experience and satisfaction. Manage and mentor the technical team and overseeing administrative staff, and general management of internal operations such as: billing reports, credit queries, account and supplier management, on a daily basis. Show less

Monitoring, management and reporting of SLA customer environments to ensure satisfactory service. The Service Delivery Manager is also responsible for managing the service desk function, as well as dealing with and overseeing service requests, incidents and problem solving. Technical support is provided remotely as required to customers and sales department. Management of Technical and Sales staff members, including performance monitoring, assessments and disciplinary hearings. Manage general internal operations such as: billing reports, credit queries, account and supplier management, on a daily basis. Show less

Manage the IT infrastructure for customers, which included proactive maintenance of servers, desktops and networking equipment. Maintaining asset lists and equipment refresh cycles and roll-outs. Dealing with incidents relating to servers, desktops or network outages. Assisted IT roll-outs and projects.

Main responsibilities at B-Logic include the development of vendor relationships and strategic partnerships. Facilitating strategic IT planning by making use of solution design and proposal writing, as well as budgeting and forecasting both internally and for customers. Strategic human resource management ensures alignment to strategic objectives such as culture and team performance. Other duties include the development of services and products, and driving operational team performances. Ensuring good governance and a structured approach to all aspects of the business by overseeing and aligning internal operations to ITIL best practices, as well as similar established international standards. Providing insight on business performance through the design and implementation of performance metrics, and overseeing effective delivery of projects to ensure continual improvement in all areas. Effective management of process automation and remote monitoring systems, as well as contract management ensure that processes run smoothly. Show less