Responsible for working directly with clients and business partners to expand the use of ClosingCorp’s products and services across the Title, Settlement, Banking, Mortgage, and Residential Real Estate space.

Consult with Banks and Lenders to meet current RESPA and CFPB requirements pursuant to Good Faith Estimate creation. Assist in providing a higher level of compliance and operational efficiency to lenders through our technology platform.Our goal is to provide a seamless solution that mimics their day to day operation always keeping in tact the relationships they have with the existing vendors they work with. Currently manage my own book of business while personally maintaining the companies strategic partnerships and exploring additional business development initiatives.

Built a team of 9 data operations specialists to aggregate data from over 14,000 sources across 22 specific verticals to develop the largest network of actual closing cost data used on a residential real estate transaction . Instituted KPI's and a data metrics dashboard to analyze and access our coverage and accuracy and implemented a QC process. Worked to develop relationships with the 2 largest underwriters in the country to enable us to integrate directly to access their data real time. Once completed, led the sales initiative to then sell each vendor more exposure to real estate agents, lenders and consumers and they had their own independent KPI's to track opportunities and sales success. Developed a business case and worked with our CTO to create national title rate calculator product using market analysis and reviewing the current gap in the market. Utilized beta clients to vet our features and process and created a full sales and account management work flow that resulted in us becoming the #1 used Title Calculator product in the country doubling our client base year over year with a 90% client retention rate. Developed relationships with the major settlement platforms to drive additional integrations and revenue streams. We now support over 500 clients on this product and continue to innovate with new features on a regular basis based on sales and client feedback.

Hired, trained, and developed a sales team that took a start-up with minimal capital to over $1 million in revenue with 7 sales reps and hit profitability in its first full year. Created and implemented the training program for all sales representatives. This included: lead development and searching strategy, initial introduction call, appointment setting, sales script creation, pricing, closing strategies and techniques and referral training. Built all marketing communications to clients and prospects and worked on targeted messaging around ROI, competitor conversion, and industry technology initiatives.Developed our customer service team and established our client retention system. This included: product education post sale, marketing training for SEO, Pay Per Click management, and classified management and managing basic FAQ’s. It yielded 98% client retention and 25% increase of incoming referrals from word of mouth, message boards, and industry trainers.Built out scalable client lifecycle including full support infrastructure from cradle to grave to be able to maintain current client needs as well to be handle the surge in new clients. Trained support staff on how to up sell our additional products which became a significant source of revenue.Established KPI's and dashboard for each respective team to be able to track our success and focus on areas of improvement. Researched, suggested, and developed new product features for our product to make it more accessible and relevant to our core business.Advised the CEO on the development of several key business partnerships, which gave us a national recognized brand. Based on the infrastructure I created, the company exceeds $10 million in revenue annually.

Led the most successful team in the company's 10+ year history, setting the records for most sales in a month, quarter and a year. My team also had the highest client retention rate and lowest rep turnover.Planned, organized, and coordinated sales programs for the Southeast territory, achieving a 62% success rate. This included: developing regular training of the product and its features for clientele based on geographic location, regular trainings on our competitors and their weaknesses and strengths, lead distribution, script and tonality training, closing techniques and referral training.Acquired 6% market share (2600+ clients with $1.5 in annual revenue and $2.8 million in re-occurring revenue.)Recognized by the customer service manager as having the lowest cancellation rate out of 10 teams. Maintained a ten-month employee retention rate, which was 150% higher than the company average of four months. Created team concept by rewarding effort, improvement, success and made sure that everyone was recognized for their accomplishments. Created an open and honest environment based on respect and integrity and ongoing self-improvement.