Develop and lead a team of systems and data engineers tasked with facilitating the execution of projects, changes, and integration efforts. Responsible for strategies and solutions for vendors, advanced services, and partnering with development teams. Lead tactical and strategic initiatives by scoping, allocating resourcing, and managing processes that facilitate the introduction of new products, features, and services. • Assist in the execution of tactical and strategic infrastructure initiatives by designing, building, and managing complex computing systems and processes that facilitate the introduction of new products and services while allowing existing services to scale. • Provide guidance to Operations groups and act as an escalation point for advanced troubleshooting of systems issues. • Manage multiple teams focused on both infrastructure and platform environments. •Work closely with Security and Product organizations to ensure safe non-impacting software releases. •Define, measure, and meet key Service Level Objectives including availability, performance, incident, and chronic problems. •Provide technical problem management and partnering with development teams on DevOps principles and strategies.•Significantly impact the overall success of the organization by concentrating on delivery automation and meeting service level objectives.

Establish a technical vision and strategy for delivering solutions that meet the needs of the business. Lead architecture and engineering, technology road mapping, and system standards formation for the company’s global financial services platforms. Cultivate strong relationships with key vendors while facilitating contract negotiations. Manage and ensure the smooth flow of Tier 2 and Tier 3 operations providing 24/7 support, root cause analysis, disaster recovery, and vendor escalation for critical production issues. Track key performance indicators (KPIs) to ensure delivery of engineering efforts within established budget, quality, and time constraints.• Provided strategic direction, prioritization, and execution of the project portfolio.•Collaborated with senior business and technology leaders in successful execution of multi-million dollar annual operating budget.•Presented project milestone progress to executive leadership on critical efforts related to PCI compliance and enterprise wide technology implementations. •Partnered with the Information Security organization to define standards and ensure implemented solutions met PCI and regulatory compliance.•Excelled as the project sponsor for multiple technology modernization efforts including server tech refresh activities, Active Directory and Microsoft SCCM upgrades, and a large scale DNS platform migration. •Successfully participated in multiple data center migration efforts to plan and execute the delivery of common managed infrastructure and Fiserv hosted applications.•Spearheaded a critical cross-team effort to implement demonstrable network segmentation in support of new PCI requirements. This involved implementing two factor authentication for all production access, extensive Active Directory re-architecture, and creating a proposal for the implementation of a VDI solution.•Regularly met with strategic vendors to align service quality and product life cycle to the needs of the business.

Lead and mentor infrastructure services teams providing support for Windows and Linux servers across multiple remote locations.•Performed problem analysis, troubleshooting, and resolution on the infrastructure supporting Fiserv services and products.•Reviewed incident escalations and provided training for associates to improve mean time to resolve metrics.•Active participant on the change advisory board (CAB), applied ITIL Change Management principles to minimize risk and reduce the impact of change on daily operations.•Successfully managed the ongoing tracking and remediation of PCI vulnerabilities.•Recruited and developed associates to create a 24/7 staffing model.

Provide Tier 3 systems administration for Windows and Linux servers, Active Directory, and DNS in a 24/7 highly available environment.•Performed problem analysis, troubleshooting, and resolution on the infrastructure supporting Fiserv services and products.•Researched and remediated security vulnerabilities.•Participated in disaster recovery planning and implementation.•Centralized and developed in-depth documentation of activities, and system configurations to enhance quality and efficiency.• Approved and executed change control requests for hardware, OS and applications.