Assigned work requests to designers for execution - Served as an informant about work requests for customers, electricians and designers

* Manages internal corporate communication channels such as global employee emails and the corporate Intranet. * Acts as an internal corporate journalist; researches, writes, edits, and publishes corporate news stories, internal newsletters, and company announcements * Collects information from departments in order to translate into an effective message and/or engaging content for all employees. * Leads video content creation for both internal and external purposes using various mediums such as personal interviews and animated “cartoon” videos. Proficient in Adobe Premiere Pro and Vyond animation. * Ensures the global use of branded content and is responsible for updating corporate PPTs and other templates * Creates guides, advertisements, job templates, and logos for internal initiatives using Adobe InDesign, Photoshop and Illustrator * Designed and contributed copy for the company’s annual report and sustainability report * Proofreads documents translated to English from other languages

* Assists with implementation of marketing and social media campaigns to drive online enrollments to Dominion’s paperless billing program and online customer portal. Constructs and analyzes surveys to drive marketing and communication plans. Develops articles for employee and customer communication. - Increased eBill enrollments to 37% in 2014 - Led initiative to research and define new naming convention for Dominion’s customer portal

* Lead of all marketing campaigns related to Dominion Virginia Power’s online services, including online account management and electronic billing (eBill). * Collaborates with vendors and other departments to design, write and implement marketing pieces: emails, web graphics, website content, social media content, and advertisements. * Garnered a 6% increase in eBill enrollments in 2016; Customer adoption rate is currently 41%, well above the industry average of 23%. * Serves as editor of monthly customer newsletter. * Experience writing on behalf of a company president in a letter sent to 2.5 million residential customers. * Crisis communications experience; works social media duty after hours to respond to customer complaints, comments, or questions during storms and other events.

* Increase client recognition by pitching stories to local and national reporters * Customize media lists based on clients’ needs through CisionPoint * Organize persona interview transcripts * Build content calendars for clients based on the needs of their publics * Compile and write materials for awards submissions * Work with non-profit companies to increase brand awareness