As a Senior Product Manager, I am responsible for the analytics platform that allows application teams to deliver out-of-the-box dashboards and our customers to create custom dashboards.Key responsibilities- Drive product vision and responsible for the success of the product through all phases of the development process - Manage roadmap, from the initial concept through production deployment and maintenance, and ensures new features and capabilities are easy to use and solve the business problem in the right way - Develop deep understanding and empathy for the challenges Seismic’s customers face. - Responsible for the Analytics platform that allows application teams to deliver out-of-the-box dashboards and our customers to create custom dashboards - Play a pivotal role in providing the framework for delivering contextual insights across the entire Seismic application (including acquisitions) - Build new cross-suite analytic applications

I was responsible for growing the reporting and business intelligence capabilities across the Impact Management Platform, on which social-good organizations build and refine their service delivery models and outreach programs. Key experience, responsibilities, impact- Created and evangelized a vision that delivers valuable and usable Data & Reporting capabilities to our clients within our Impact Management platform.- Developed a roadmap that focuses on maximizing real-world impact and business outcomes that enables our clients to run their service delivery programs more effectively and efficiently.- Led a talented, driven, cross-functional team to execute our product strategy and achieve the company’s goals.- Translated ideas and requirements into detailed product plans.- Formed a deep understanding of our users’ experience and needs, through proactive discovery, constant engagement with our partners and users, and hands-on analysis.- Fostered deep relationships with all departments, in order to understand the impact of our decisions on the company as a whole.- Drove the execution of end-to-end product lifecycle processes, including initial discovery, competitive analysis, market positioning, training, go-to-market, launch, and post-release iteration.- Constantly measured and communicated the impact of my team’s work, and drove accountability within our product planning and delivery processes.

As Principal Product Manager at Blackbaud, I was responsible for the success of customer facing as well as platform products for data, reporting and analytic from conception to launch as part of a data intelligence center of excellence. These capabilities surfaced in-market for 5 products that had total ARR of $256M, over 12K customers, with over 140K+ users.I am responsible for a deep understanding of the customer, working with customers and teams from any domains, a developing a deep knowledge of the analytics domain.Key experience, responsibilities and impact:- Owned domain agnostic and self-service data platform to empower application developers to quickly consume and launch customer facing analytical experiences such as: search, query, dashboards, and reporting. This product was adopted by over 15+ teams which reduced engineering time to value to as little as 2 weeks.- Enhance offerings with predictive models, artificial intelligence, and machine learning by collaborating with data scientists and data engineers to personalize and automate and embed key insights to action-oriented workflows within products.- Owned the customer-focused and outcome-driven backlog for 1-2 scrum teams at a time, collaborate with stakeholders in the rest of the business, and to participate in all scrum ceremonies.- Co-led contract negotiations and cost restructure of $5M annual contract to generate potential savings of 40% ($2M) all with minimal impact to customer value.- Represent data and analytics portfolio as subject matter expert and advocate within 5 or more internal workstreams, in and outside the product organization, to increase the relevance and understood value of data.- Interview, mentor, and guide new product managers to increase their engagement, reduce ramp-up time, and expand their internal network.- Speak and engage at industry conferences on technology and non-profit operations on effective use of business intelligence and customer relationship management

Nonprofit Technology Consulting for CRM and data for nonprofits with a focus on YMCAs specifically on The Raiser's Edge by Blackbaud, Blackbaud TeamRaiser, and ImportOmatic.Three Key Areas:- Strategy, Process and Data- CRM Implementation & Advancement- Training

As Director of Philanthropic IT, I provided leadership and consulting, partnering with our fundraising team at the corporate and branch level, as well as executive leadership in the strategic use of technology for fundraising. - Executed and managed strategic use of technology for fundraising and engagement of $5M annual campaign with 40,000 donors and 5,000 volunteers for 120+ users and 30 branches. My primary focus was on nonprofit CRMs, high-touch fundraising, digital payments, and strategic communication planning and execution.- Drove the product vision and responsible for iterative design, delivery, and success of an internal automated management reporting platform and data mart.- Built system, train and equipped internal stakeholders and external volunteers with insight into key performance indicators. This informed, increased collaboration, and helped focus on behaviors and efforts to drive towards strategic outcomes.- Established and nurtured stakeholder relationships with corporate leadership, and branch staff to ensure adequate leadership, support and collaboration on philanthropic campaigns.- Led, coached and trained team of 6 fundraising professionals to support and train organization wide staff on effective use of nonprofit CRM. Impact was reduced data entry errors, increased application usage, and improved accuracy for financial and fundraising reporting.- Built curriculum, knowledgebase, registration in custom SharePoint application and served as lead trainer to operations staff on best practices of donor relationship management, gift processing, data management and portfolio development. The result was an increased number of active users of CRM from 10 to 120.- Developed, tested and iteratively deployed custom applications to integrate with partner solutions using C#.net, SQL, vb.net, third party APIs, and robotic process automation (RPA) platforms, to expand the value and ROI on purchase of best-in-breed fundraising solutions.

- Acted as Product lead, with responsibility of productizing, opportunity assessment, pricing and go to market for strategic use of technology for products and services.- Served on senior leadership team to guide vision and strategy.- Managed company-wide use of Salesforce.com CRM, including administration, training and custom development using .Net and Salesforce AJAX developer toolkit.- Developed, and managed business intelligence for sales and support.- Owned success, development, and design of internal technology to streamline processes and systems, working across engineering, support and operations. I also served as software engineer by developing custom applications using SQL, C#.Net, VB.Net, C, and HTML.- Educated and trained employees on industry regulations and trends to maintain compliance.

- Hired, trained, and managed team of 3 account managers.- Owned administration and implementation of Salesforce.com, expanding use from just tracking customer support cases. This resulted in full use as CRM, sales enablement, contract creation, and inventory management. - Collaborated across departments to bridge gap between customer need and delivery of feasible IT solutions.- Managed client contractual issues, and customer relationships, service, and customer onboarding.- Served as front-line manager during any difficult times or challenges with customer.- Streamlined processes and improved efficiencies. (Example: using our Salesforce.com CRM, I systemized the way salespeople, customer service and IT tracked the successful and thorough implementation of a new customer.) - Planned and executed new customer implementation projects.- Sold new services to existing client base.

- Established and grew firm for management & event booking in the music industry.- Designed, created, tested and managed web apps and information systems in Adobe Coldfusion, SQL, MySQL, and HTML.- Art design and production of print and online marketing materials and campaigns- Website design and creation and maintenance for company as well as client websites.- Managed vendor relationships for production, delivery and distribution of new physical products and inventory control and forecasting purchases.- Worked with art designers and manufactures to launch new merchandise and increase brand awareness of clients.- Guide vision for IT, business and finance to maintain stable financials and growth.

- Design, Build, and Manage dynamic websites for entrepreneurs, authors, and SMBs using Adobe Cold Fusion, MySQL, HTML, and Javascript- Custom web apps for content management, message boards, banner add placement, calendar- Database and information system design and management- Graphic and art design for logos, CD/album design, and web graphics using Corel Draw and Adobe Photoshop