Interviewed, selected job candidates and managed Education Staff. Build, marketed and facilitated workshop for all age groups. Designed, implemented and coordination additional revenue raising opportunities for the Education Department.

Catapult Career Coaching offers career services and support to help you launch your next career.

Negotiated complicated issues in a high-volume call center. Independently investigated and resolved technical support issues using support tools and references, resolving customer complaints.

Analyzed and used metrics to forecast call volume and created complex reports/business proposals to anticipate workflow/call levels and made recommendations to leadership to adjust resources to obtain standards of productivity, quality and timeliness.

* I lead a team of Instructional Designers and Facilitators in Allstate's Technology and Strategic Ventures area. We build a global presence in technology, both in technical skills and soft skills, to support a rapidly changing market and technology sphere. * Responsibilities and skills: * Design Thinking and Agile Methodology * Neutral Facilitation * Career Coaching * Learning Path Design for Cloud Computing, Cyber Security, Full Stack Development, Product Management * Leadership, coaching, career path development, personal and professional development * Adult learning theory, e-learning, instructional design, learning agility * Cultural change, change management, change agility, and guiding employees through change

We are the Good Hands: We help people realize their hopes and dreams through products and services designed to protect them from life's uncertainties and to prepare them for the future.The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. Allstate offers car insurance, home, property, condo and renters insurance, plus insurance for recreational vehicles like motorcycles, boats and more.The Allstate family of companies offers financial products including college savings programs, retirement planning and a range of life insurance products including term life and whole life.

* We are the Good Hands: We help people realize their hopes and dreams through products and services designed to protect them from life's uncertainties and to prepare them for the future.The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. Allstate offers car insurance, home, property, condo and renters insurance, plus insurance for recreational vehicles like motorcycles, boats and more.The Allstate family of companies offers financial products including college savings programs, retirement planning and a range of life insurance products including term life and whole life.