Leading ESGI’s Customer Support team and working with Pre K-2 educators! Excited to get started!

Sent out daily news clips of local articles pertaining to Lake County to all county employees via email, helped write scripts for public service announcements-one pertaining to keeping lakes and ponds in Lake County clean, helped with production of televised Lake County Board meetings, and occasionally wrote talking points for County Administrator when necessary. Also worked on creating new website for Lake County.

Responded to letters from constituents, took phone calls, helped create filing system, assisted in research for Light Rail Transit legislation, and substituted for committee pages when needed. Constituent letters were in response to issues in Senator Pappas' district in St. Paul.

Managed numerous existing client engagements, along with a number of customer onboarding projects. Onboarding stage required project management (project planning, product implementation) and technical skills, along with client relationship management skills. Worked with existing customers focuses on client relationship management problem solving skills. In addition to using client relationship management, project management, technical skills, and prior years of commercial P&C insurance knowledge to work with our customers (D3’s products are designed to assist commercial P&C underwriters with the risk assessment process), my current role required me to lead our Quality Control team, as well (team management, leadership, and communication skills used). Additionally, problem solving, technical, project management, and communication skills were required, when working internally with other D3 teams, in order to ensure that products and services are delivered within expected time frames to our customers.

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Serviced accounts for clients on Property & Casualty—Healthcare Team (primarily physician groups and individual medical providers). Position responsibilities included: Handling immediate requests directly from clients, policy renewals, agency invoicing, assisting producer with client account marketing efforts, handling certificates of insurance and policy endorsement requests, and policy checking. Skills utilized: Communication, interpersonal, relationship building, organizational, time management, ability to adapt to changing work environment and learn quickly, project management, analytical, problem solving, and teamwork. Epic and Sagitta agency management experience.

Served/serving as a Youth Baseball Umpire, Youth Baseball and Adult Softball Field Supervisor, Basketball Scoreboard Operator, and Outdoor Ice Rink Operator. Umpired game behind home plate, in charge of setting up baseball and softball fields for games, served as overseer of baseball and softball games, and kept score of basketball games via scoreboard and score-book. Developed personal relationships with coaches, players, parents, and other umpires; also improved people, leadership, and organizational skills.

Continued CS work with existing book of business, but expanding CSM role, from an internal leadership/CS process perspective. Looking forward to the challenge ahead!

Handled the allied health property and casualty book of business for Insureon's BIN account management team. Handled the policy renewal and marketing process for our allied health clients. Primarily working with general liability, errors and omissions, business owners, and workers compensation policies--handling coverage nationwide. Majority of accounts were small business--worked with larger carriers to renew and market these policies (CNA, Hartford, USLI, Liberty Mutual, Hanover, etc.). While working in this position, held a P&C producers license in all 50 states. Skills utilized: Communication, interpersonal, relationship building, organizational, time management, ability to adapt to changing work environment and learn quickly, analytical, problem solving, and teamwork. Also used sales skills (cross selling) to sell new lines of business to existing clients.