* Responsible for supporting the company in administrating O2C processes * Monitor day to day order execution and customer interfaces. * Ensure orders are processed according to departmental policies including reject, re-booking, and exceptions * Develop, coordinate, and manage ongoing reporting to address productivity metrics * Provide summaries of Key Performance Indicators (KPIs) and performance statistics to identify key areas of opportunity, ensuring that concise and accurate information is available for informed management decisions making purposes. * Ensure compliance with all financial and legal obligations in accordance with SOX requirements * Maintain open daily communications with partners and internal staff including Sales Managers, Channel experience, supply chain and finance * Develop and document business processes * Develop and coordinate testing plans and train users in proper use of business transformation activities in support of the business processes

* Order entry (Daily orders, Grouped orders, Programmed orders, Samples orders, Transfer orders, Return orders), for Dealers and National Customers. * Re-pricing of the orders after promotions approvals * Maintenance of orders: Resoultion of issues (AAD´s – Returns- Diversions) * Operate within respect of BSS (Business Service Standards) and new Commercial Policy to enable the company manage orders fulfilling customer needs at the lowest cost to serve * Management of returns(Credit and Debit notes) * QMS (Quality Messages System):Timely creation of QMS for customer complaints (missing or worn documentation, delays in delivery, packaging, formulations, etc…) * Management of subsequent compensation: Accruals and Payouts * Rebates management

* Responsible for the coordination, distribution and delivery of the sales orders to the end users. * Responsible of creation of sales and delivery orders. * Daily control of the stock and in transit movements. Daily inventory. Control of expiry dates products. * Supporting general Managers and Key account managers to arrange all the process in a right way. Working closely with the Sales Department in order to analyze the stock and to maximize profits. * Elaboration of sales reports, checking with the sales manager in order to look for several ways to increase the sales: promotions, special deals, etc. * Attending and resolution of all rejections. * Trade Commissioner for foreign customers of the company and distributor customers in the area of Catalonia. Maintenance and development of the customers database

* Responsible for the coordination, preparation and distribution of materials of IT Division (Monitors, Printers, Storage…). * Creation of Purchase Orders and Sales Orders. Supervise material deliveries, stock and rejections. * Working closely with the Sales Department in order to analyze the stock and to maximize profits. * Maintain delivery information systems and contractual files updated. Checking all the deliveries until final destination with compilation of POD’s and AWB Numbers

* Order Entry, handling all of the order channels including electronic and customer managed order flow in Polyurethanes business, for national distributors and customers. * Negotiation of delivery dates and coordination with national and European factories * Resolution of incidents (returns, breaks, delays). Opening QN's (Quality Notifications) * Guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service

Special prices department Coordinator. Responsible of the Marketing Management budget, allocated to special deals: Big deals and SMB (Small and Medium Business) in the Image and Printing Group department of Hewlett Packard.