*  General supervision of reservations team *  Networking with Inbounds, FIT Travellers and other hotel sales desks *  Conducting of regular trainings of sales and reservations staff *  Finalising of market specials and group rates *  Arrange for Island cruise packages by providing quotes to large groups *  Developing of Public Relations with other events coordinators at 5 star resorts *  Working on commission based incentives for groups from hotels *  Maintaining of key contacts within the corporate industry *  Finalising of artwork on collateral materials for marketing *  Attending and arranging of site inspections and other agent training and or presentation *  Managing availability on Extranets – OTA’s such as booking.com, book.me, viator, flight centre and * expedia *  Market research and providing of analysis to upper management *  Providing of monthly reports, stats and staff appraisal reports

*  Providing of product information to guests and clients *  Processing of payments *  Preparing of clients satisfaction evaluation reports

*  Front office management and daily banking *  Preparing of Weekly debtors, creditors and cash flow reports *  Reconciling of month receipts summary *  Analysing staff teaching hours and weekly course summary reports

*  Entering of new bookings *  Reconfirming passenger details for pre booked guests *  Meet and Greet of guests upon arrival at terminal *  Attending to Live Chats on Website *  Emailing of Quotes and availabilities to agents and guests *  Arranging of transfer coaches for new passengers and continuing or checkout guests *  Preparing of sales reports for the month *  Visitations of agents – mainly based in Denarau/Nadi/Wailoaloa and Coral Coast Areas *  Hosting and or Escorting of tourism agents and groups on board Day/Dinner or Accommodated * Cruises *  Attending of Buyers and Sellers Conference and Expos within Fiji Islands *  Reconciling and Banking of Reports via the online reservations system