* Managed Kraft Foods Global Enterprise Citrix Systems consisted of 4 Citrix farms, 200+ Citrix servers. Hosting 2,000+ applications for 10,000+ internal and external users. * Administrated user desktop security using Active directory and Group Policy. * Migrated Kraft’s Citrix farms from Kraft Foods data centers to EDS’s data center in a VMware environment. * Troubleshooting complex applications involving database, network, firewall, servers, workstations and printers. * Managed the Middleware/Messaging hosting team’s SharePoint Site. * Led and implemented Run Book and servers Build Doc process for the team. * Served as a SME of Incident Management, Problem Management and Change Management processes for the team.

* Led the Kraft Foods Field Systems migrations from the legacy Knowledge management systems to SharePoint. Created, administrated and maintained SharePoint Sites for the Field Systems Team in MS SQL environments. * Led project to convert the entire plant network from Token Ring to Ethernet using all Cisco equipment. * Led the SAP Plant Maintenance implementation infrastructure support. * Received ABCD award because of the contributions to implementing global Project Management Time Reporting Systems to global field systems project managers using MS Project Server and MS SharePoint. * Integrated plant Quality Lab Information Systems with Logistic Systems to provide continuous quality improvement while increasing shipping and scheduling efficiency.

* Managed HP UNIX process monitoring server and engineer workstations/HMIs. * Migrated messaging servers from Exchange 5.5 to Exchange 2003. * Led the MES implementation project to install real time manufacturing execution systems for the plant’s 28 production lines. Trained front line operators and supervisors. Provided ad hoc reporting support for the plant management. * Refreshed entire plant network with all Cisco equipment. * Implemented RF legacy system replacement project that increased warehouse productivity by 20%.

* Senior Software Engineer * Developed and maintained retail POS, merchandising and supply chain systems for 36 mega stores. * Developed an RF based damaged goods tracking system and reduced overall damaged goods loss by 20% annually. * Integrated legacy merchandising system with new supply chain system and reduced overall inventory by 20%. * Senior Store Systems Analyst * Implemented CA TNG to manage 27 NT and UNIX based POS systems countrywide, and reduced overall management costs by 20%. * Implemented CA Mlink that automated nightly data transfers between stores and corporate headquarters to improve price accuracy and timely store performance reporting. * Managed POS upgrade and conversion project that supported increased volume and CRM data collection requirements.

* Managed Enterprise Integrated Applications including: Citrix Server Farm, HP SAM/RGS servers, SharePoint server farm, AT&T Connect server, Lenel OnGuad server, CastNet server, SMS servers, RightFax Server, IBM Host on Demand server and Hyperion Essbase server * Provided 24x7 enterprise systems server performance monitoring and support * Capacity planning and application upgrade for the enterprise systems * OS upgrade and security patching for the enterprise systems * Conducted enterprise systems PoC projects with software vendor, enterprise system architecture team and business area managers * Performance turning for enterprise systems with application systems owners * Coordinated client application packaging and rollout

* Designed and implemented regional customer service center with network redundancy and disaster recovery planning for 200+ inbound call center agents. * Led project in developing Medicare supplemental insurance sales and marking applications. * Created health data analysis reports from multiple data sources using data warehousing and BI tools. * Coordinated users' requirements with conversion project team to convert applications and data from QUANTEL and WANG to VAX system. * Managed MS Mail to Exchange Servers migrations for three remote sites. * Led Decision Support Management Systems development.

* Managing GE Global Citrix operations including 10 Citrix farms, 900 Citrix servers and 27000 users with offshore and nearshore teams in China and Mexico * Reduced average daily incidents rate by 30% with rigorous Problem Management process * Reduced outage caused by change by 50% with the implementation of Change Management Peer Review process * Reduced MTTR by 30% with the renewed collaboration from all infrastructure support teams * Developed SOP and TTO process to make sure application go live with complete users satisfaction * Completed many Citrix farm upgrade, patch and health monitoring projects with minimal system downtime * Implemented FMEA and Capacity Management to mitigate risk and improve system uptime * Conducting regular operations review with business customer leaders * Provide Tier 4 support escalation and high profile outage bridge leadership * Engineered highly privileged accounts user Citrix jump boxes to control data flow security