Sr. Client Success Manager elevating client satisfaction, retention, and growth in the Consumer Financial Technology (FinTech) sector. Managing top grossing enterprise accounts, my commitment lies in bridging the gap between clients and internal teams, ensuring that challenges are met with effective solutions. This mission involves crafting strong client relationships, addressing service needs, tailoring solutions to unique requirements, and providing unwavering support to help clients achieve their objectives.

Healthcare Information Technology (HIT) Partner Manager cultivating relationships with key clients, focusing on maximizing the value of technology solutions and Change Healthcare services. Understand client needs, customize solutions, and offer expert guidance. Identify growth opportunities and address challenges, and monitor are key aspects for product adoption and improvements. Additionally, engage in strategic planning, contract management, and data analysis. Acting as a bridge between healthcare tech providers and clients to enhance operational efficiency through tailored technology solutions.

Financial Technology and Payment Solutions. Cultivate the end-to-end relationship and engagement for strategic partnerships for Payment-As-A-Service (PaaS products. Account owner managing partner accounts and success, including partner onboarding, ongoing service adoption, and expanding product offering within the assigned partner portfolio. Awarded 2021 REPAY Impact Player of the Year.

Responsible for building and maintaining relationships with government accounts and end-user customers. The point of contact for and contracted services plans and collaborating with government agencies to implement client programs and identify success milestones. Review Service Level Agreements to ensure deliverables. Key results, created Standard Operating Procedure (SOP) and Go-to-Market (GTM) strategy to facilitate a combined 200% increase in team revenue.

Managing Director and Account owner for enterprise accounts. Cultivate and maintain account relationships with stakeholders and C-suite leaders to advance product adoption and business growth. Responsible for proactive outreach, relevant value-add conversations, QBR business reviews, whiteboard sessions, and product demonstrations. Supervise the work of managers providing guidance and motivation to drive maximum profit, and performance with FTE teams and contractors. Happy people produce the best outcomes (Accomplished an 87% employee approval rating and a 19.1% labor avg).