Consistently exceeded monthly sales goals Enhanced profitability through cost cutting and innovative marketing

* High volume telephone usage, order entry, and email correspondence * Hired, trained, supervised and coordinated daily activities of team members * Created and maintained spreadsheets managing sales activity, quality assurance and product success * Resolution of all customer/vendor/associate issues in a timely manner * Maintained adequate records necessary for continuous DEA/FDA reporting

* Proactively managed 3PL relationships with daily metrics, and weekly meetings, continuously working to improve visibility, overall relationship, communication and process flow, global transportation escalation, and Non-Conformance/CAPA investigations related to issues arising at the 3PLs * Managed the physical goods flow, as well as trade compliance for all global inventory locations * Developed solutions and provided distribution and logistics requirements for new projects, as well as the logistics needs of various departments including R&D, IT, Operations, and QA * Created import and export documents for goods for goods shipped from various countries and contract manufacturers * Led product return process, including composing initial SOP and WKI, implementing process, coordinating biohazard returns with customers, handling issues, tracking returns, and escalation management * Developed new and existing SOPs * Compiled, benchmarked, and negotiated freight bids, obtaining a 45% cost savings as well as improved carrier service resulting in a decrease in product damage of 50%

* Managed all areas of import/export logistics, direct involvement with import broker, shipment tracking of IAF and Ocean, ISF filing, warehousing, inventory control * Responsible for customer communications regarding delivery updates and shipment status, resolution of issues, and material requests * Development of and revisions to company SOP * Communicated with the USDA, FDA and Customs regarding exams and documentation issues on imports * Detailed review of all documents including but not limited to product COA, MSDS, flow chart, product specification, ingredient list, label, manufacturing statements, audit reports, and client questionnaires

* Directly managed movement of goods to 30+ customers and 11+ cold storage warehouses throughout the U.S. * Organized International logistics for 12+ customers, and collaborated with 3PL providers in Argentina, Europe, and China * Negotiated rates and service with carriers for LTL, hazmat, reefer and dry containers, as well as rate negotiation with brokers and warehousing to maximize profitability * Hired, trained, and supervised associate Logistics Specialist, and created/maintained departmental SOPs * Developed standardized tracking and record keeping for all internal and external inventory * Innovated and initiated tracking system for imports to the US and International customers * Worked across multiple functional areas including sales, accounting, QC, and production