Listened to customer requests referring to alphabetical or geographical directories to answer questions and provide telephone information. Assisted customers applying for benefits and evaluate information to ensure regulatory benefit entitlements. Explained to callers about their right under the Social Security law. Explained survey objectives and procedures to interviewees and interpret survey questions to help interviewees’ comprehension.

Monitored regulatory activity to maintain compliance with records and document management laws. Assisted in determining document management policies to facilitate efficient, legal, and secure access to electronic content Consulted with users regarding problems in accessing electronic content

Provided needed assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervised students in classrooms. Tutored and assisted students individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforced administration policies and rules governing students. Oversaw training materials and procedures. Train users in the proper use of hardware or software.