Managed, coordinated and maintained training curriculum and agendas for all aspects of New Hire and Instructor Led Training resulting in better qualified agents who were able to quickly adapt to the production environment. Maintained weekly schedules for Program Ready Trainers and Core Instructors to ensure sufficient coverage and to meet call center / program goals. Master Trainer Certified through the AT&T certification program – To include Point of Contact between Client, Training… Show more Managed, coordinated and maintained training curriculum and agendas for all aspects of New Hire and Instructor Led Training resulting in better qualified agents who were able to quickly adapt to the production environment. Maintained weekly schedules for Program Ready Trainers and Core Instructors to ensure sufficient coverage and to meet call center / program goals. Master Trainer Certified through the AT&T certification program – To include Point of Contact between Client, Training and Operations for Program Specific Training, Monthly Trainer Observations and Yearly Certification of Training Staff to include adult learning theory training. Show less