*  Led a multi-skilled team of 55, monitored performance and ensured the consistent achievement of targets regarding hand over flats over a 20-day programme. *  Managed the successful renovation of flats for Hackney and Croydon Council. *  Developed clear and achievable objectives relating to budget, labour, materials and scheduling. *  Reviewed deliverables to ensure schedules were maintained, while meeting with quality standards, endorsing changes to plans where applicable. *  Maintained knowledge of Building Regulations and enforced a strong Health & Safety ethos.

*  Responded to a resolved IT issues daily at client sites. *  Configured Outlook, Mdaemon and Exchange Servers. *  Led multiple installations/configurations including infrastructures for small and large businesses, wireless networks and servers. *  Installed, configured and maintained client networks, Windows 2003 Server, TCP/IP, DHCP, DNS and Active Directory. *  Maintained accurate log entries of contact with resolution details and follow up information.

*  Provided a high-level of IT support to multiple businesses including iProtect Ltd, Newbury Developments, TFS Ltd, JD Beardmore and others. *  Diagnosed, resolved and supported issues with different hardware and software including Windows servers, laptops, firewalls and VPN connectivity. *  Managed end-user installations covering desktop, laptops, mobile devices as well as Active Directory. *  Ensured that incident and service request details were aligned with internal procedures and SLAs. *  Maintained strong vendor relationships with the likes of Sage, Vodafone and Dell. *  Setup user accounts and access to Apple and Android mobile devices and resolved issues for clients both remotely and onsite. *  Configured site-to-site VPNs, completed Mac encryption, setup/maintained firewalls and designed/ setup of WiFi for new users *  Successfully installed new servers as well as networks from scratch.