Ashish Paul Email and Phone Number
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Senior ManagerWns Global Services Nov 07 - Oct 09 · 1 yr 11 mosMumbai, Maharashtra, IndiaHanded the Healthcare Claims baton to a successor from within my team and took on the challenge to stabilise and grow the Life and Pensions operations. I was responsible for the Bonds, Bancassurance and Individual Pensions processes for a large UK insurer. With ~ 400 FTE spread across 2 delivery sites. It was a new challenge, given the FCA oversight and Training and competency requirements of the business, -
Manager OperationsWns Global Services Apr 06 - Oct 07 · 1 yr 6 mosMumbai, Maharashtra, IndiaWas promoted to Manager of Operations, now responsible for the full Healthcare Claims function. Leading a team of ~ 200 claims assessors, administrators, bill payers and customer helpline associates. responsible to the Head of Claims for business and regulatory KPI's. Championed 2 six sigma projects to improve process efficiency and generate 8% cost savings. Developed talent within the team through CII and six sigma certifications.
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Assistant ManagerWns Global Services Jan 05 - Mar 06 · 1 yr 2 mosMumbai, Maharashtra, IndiaTo focus on domain specialization, i joined WNS in 2005 within the Insurance unit for a UK Healthcare process. My responsibility was to build a team from scratch and work with a first time outsourcer to set up the operations in India, My role involved leading the transition, technology enablement and running the operations post Go Live.
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Team LeaderWipro Jun 02 - May 03 · 11 mosBengaluru, Karnataka, IndiaPromoted to Team Leader for a new Financial services client. We set up a greenfield customer service and sales operation for a financial services client. Leading a team of 15 customer services and sales associates. KPI's were Customer satisfaction, Sales per hour, Quality and Compliance. -
Customer Service RepresentativeWipro Jun 01 - May 02 · 11 mosBengaluru, Karnataka, IndiaAfter a strong foundation in Customer service and Hospitality, i decided to take a chance in IT and IT Enabled services. Global economies were recovering from 1996. India was seen as a hot destination for world class talent. I decided to take the opportunity to start from the bottom and work my way up. Was part of a Technology support helpdesk operation for a large global computer manufacturer. My role was to answer customer calls and assist clients with their technical problems.
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Assistant Restaurant ManagerMcdonald'S Oct 00 - Jun 01 · 8 mosChicago, Illinois, United StatesPart of the management team, reporting to the Store manager. Was responsible for daily restaurant operations, Leading a crew of 12 to 15 members per shift. Delivering on the 2 minute service promise to ~ 4000 footfalls a day. Responsible for managing the food production, Inventory and deliveries, Equipment safety and Hygiene in line with international standards. Through working with the local area and community, we improved the positioning of our store and achieved a record setting monthly sale of $ 100K ( $ 384K equivalent in 2022) Show less -
Floor ManagerMcdonald'S Oct 99 - Sep 00 · 11 mosChicago, Illinois, United StatesThis is the year 2000. The world was worrying about Y2K. I was promoted to Floor manager and tasked with managing in store promotions, comm's and activities. The focus of the organisation was to offer packed birthday parties for Children. A relatively new concept which was complicated to execute in India at first. Studied the market, established tie-ups with local schools and went on to achieve a record of 150 parties in a single month.
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Crew MemberMcdonald'S Oct 98 - Sep 99 · 11 mosChicago, Illinois, United StatesFirst Job. Pursued it alongside my graduation. Started off as Crew Member in one of the Largest stores in the city. Trained and worked on all aspects of operations - Food production, Lobby management and Counter services. Achieved 5 stars and a Yellow badge within a year.
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Group Leader OperationsWipro Jun 03 - Dec 04 · 1 yr 6 mosBengaluru, Karnataka, IndiaGrowing through the ranks. Part of a team servicing a financial services customer. Reporting to the Process manager, responsible for a team of ~ 6 team leaders and 80 customer service associates. My responsibilities were delivering on Sales per hr (SPH), Calling compliance, Quality assurance. Managing a team of young graduates, was also responsible for people development, coaching and performance management of my team. We are in the year 2002 and there is a growing regulatory change in aspects like DNC lists, State specific guidelines and disclosures. Shared responsibility for technology Run and Dev to ensure compliance to regulatory requirements. Show less
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Associate Vice PresidentWns Global Services Nov 09 - Dec 10 · 1 yr 1 moMumbai, Maharashtra, IndiaWas now responsible for all of the Pensions operations. Individual, Group and Reinsured. Leading operations across 2 locations, multiple customer interaction channels and policy administration systems. Responsible for service to ~ 7 million policy holders and 2 banking regulators. Responsible to drive the productivity and transformation commitments set out in the contract. Achieved industry firsts - establishing a Life and Pensions center of excellence in India, creation of a technology led solutions for data capture and quality and compliance. Show less
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Associate Vice PresidentWipro Dec 10 - Aug 12 · 1 yr 8 mosBengaluru, Karnataka, India1. Operations Head for Insurance BPO operations across Life and GI- $ 15 MM portfolio across IT and BPO2. Responsible for all administrative and service delivery of the Insurance operations across 700 FTE. 2. Responsible for managing revenue, profitability and relationships for existing Insurance BPO accounts3. Driving Value and Innovation through internal frameworks through High Impact projects.4. Led the Solution design team for Insurance BPO, responsible for Pre Sales and New customer acquisition Show less
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Principal Consultant - Insurance Center Of ExcellenceInfosys Sep 12 - Oct 15 · 3 yrs 1 moBengaluru, Karnataka, India* Business Development for Insurance BPO across services and products across UK and Europe * Solution Design for existing Accounts and New Logo's across L&A and P&C insurance * Interface with technology vendors and providers for Multi partner BPO deals * Analyst and Advisory relationships with leading global analyst houses * Lead the Insurance Center of Excellence, responsible for driving domain comptency across all LOB's, through partnerships with Global educational bodies such as CII, LOMA, The Insititutes and NIBE SVV. -
DirectorInfosys Oct 16 - Present · 8 yrs 8 mosBengaluru, Karnataka, IndiaSales and Business Development for Infosys in the UK & Europe. Client Partner of for set of clients at Infosys.
Ashish Paul Education Details
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1989 - 1998 -
1992 - 1998
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Commerce 1998 - 2001
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Start your free trialFrequently Asked Questions about Ashish Paul
What company does Ashish Paul work for?
Ashish Paul works for Infosys
What is Ashish Paul's role in his/her workplace?
Ashish Paul's role in his/her workplace is Director.
What is Ashish Paul's email address?
Ashish Paul's email address is as****@****ail.com
What schools did Ashish Paul attend?
Ashish Paul attended Sherwood College, Sherwood College, Indian School Of Business, and Delhi University .
What is Ashish Paul's role in his/her workplace?
Ashish Paul has skills like Sales, Design, Bpo, and Insurance.
Who are Ashish Paul's colleagues?
Ashish Paul's colleagues are Rahul Singh, Ankit Kumar, Prashant Pawar, Dilip Das, Harish Murali, and Bharath L. and Sunanda Chiravuri.