• Applied adult learning methodologies (such as PPP, TTT, TBL, and Dogme) to teach English to university students and professionals seeking to increase their communicative proficiency to apply for promotions and scholarships in English-speaking countries• Managed the school's LMS (Moodle) to continue delivering lessons, assigning practice exercises, keeping automated grade books, facilitating communication with faculty and administering online tests to all regular students after COVID restrictions made on-site training impossible

• Managed an internal Drupal portal proofreading style and designing branded graphic assets, infographics and job aids in liaison with our branding team and internal customer IT teams• Enabled hundreds of colleagues across all business functions to collaborate successfully on Slack through engaging live training, high-quality how-to videos, and a user-friendly landing site after the company phased off MS Teams as its primary collaboration tool• Earned upwards of 1500 USD in extraordinary bonuses for my outstanding performance in several projects impacting hundreds of our colleagues around the world

• Applied adult learning methodologies (such as PPP, TTT, TBL, and Dogme) to teach English to university students and professionals seeking to increase their communicative proficiency to apply for promotions and scholarships in English-speaking countries• Managed the school's LMS (Moodle) to continue delivering lessons, assigning practice exercises, keeping automated grade books, facilitating communication with faculty and administering online tests to all regular students after COVID restrictions made on-site training impossible

• Designed engaging, informative training presentations on hybrid cloud computing enterprise solutions out of complicated technical documentation in collaboration with SMEs and product owners to enable hundreds of colleagues from various business units• Created a safe, inclusive work environment through approachable, educational Pride Month talks and Q&A sessions on diversity, inclusion, and gender identities

• Collaborated with various stakeholders to rewrite from scratch the outdated content of Amazon Kindle and FireTV help pages, customer service email templates, internal support guidelines and product policies used by thousands of customer service agents supporting tens of markets in half a dozen languages around the world• Redesigned a new DITA XML taxonomy in the XMetaL content management system (CMS) to manage the content mentioned above and created new search engine keywords to make it easier to find, thus increasing customer satisfaction, shortening call-handling times and reducing repeat contacts

• Applied the ADDIE methodology to design interactive, self-paced online training complete with crucial concept-checking questions and completion reports in support of Amazon consumer electronics (Kindle, Fire TV, Echo) and streaming service (Amazon Music and Prime Video) worldwide• Collaborated with product, training, content and operations team leads and stakeholders across time zones to develop and publish the courses mentioned earlier against aggressive hard deadlines (Black Friday, Prime Day, Christmas, new product launches) • Designed and deployed blended training (online and on-site) to enable customer service associates around the world to successfully and efficiently deal with customer scenarios expected to drive contacts• Promoted to a senior position within my team after my first year

• Managed a team of six e-commerce specialists during a six-month 200% work volume spike within service-level agreements (SLAs) and target key performance indicators (KPIs)• Constantly updated and syndicated product information (names, packshots, features, advertisement copy) for tens of thousands of products for two fast-moving consumer good giants owning tens of household name brands each• Increased my team's operational speed by 80% by creating different Excel templates with nested formulas to automate manual data entry, unit conversions, and check digit calculations for bar codes• Promoted to a lead position within a year

• Developed a business English curriculum for employees in step with the Common European Framework of Reference (CEFR) and employing a genuinely communicative approach to language acquisition, vastly improving the quality of English teaching thus far and more than doubling enrolment figures within a couple of quarters• Designed and oversaw the application of a placement test to over 500 employees, mapping their communicative abilities (writing, speaking, reading and listening) on the CEFR scale

• Planned and delivered English and Spanish lessons and tutoring to adult students, adapting to their needs through methodological approaches such as PPP, TTT, TBL, and Dogme 2.0• Delivered teacher training on advanced language points and creative activities to drive learner engagement• Organised language exchanges between faculty to improve our second language skills and foster an environment of comradery

• I delivered Intensa's proprietary teaching and assessment method in compliance with school policy• Introduced communicative techniques, such as roleplay and the use of realia, to drive engagement and address communication gaps that the school's rote approach couldn't bridge

• Interpreted consecutively over the phone and video for courts, hospitals, insurance brokers, retirement plan managers, government aid agencies, EMS, and service industry giants in the United States• Notorious organisations I interpreted for include INS, FEMA, Medicare, Medicare, Medical, Child Protection Services, Texas Department of Human Services, New York 911, California Highway Patrol, Kaiser Permanente, Bank of America, Merrill Lynch, JP Morgan Chase, Children's Hospital of Philadelphia, Geico, AT&T, Sprint, Verizon, T-Mobile, and Comcast among others.• I became certified as a medical interpreter in 2005.