Leading the following functions under the Operations organization:- Product- Customer Operations and Service Delivery- Supply Chain- Program Management - Data Analytics- Customer ServiceV Shred is a leading digital wellness, health, and nutrition platform with explosive business growth since its inception in 2016.

Lead Digital Business strategy, technology implementation, and support operations enabling iRobot’s Direct to Consumer business. Scope includes omni-channel Digital Marketing, Ecommerce, Order Management, and Customer Care platforms and operations. Scope of responsibilities was expanded to take on Enterprise Data Strategy, Data Science, and Analytics functions. Leading an organization of over 50 employees.

Recruited to strengthen product offerings and scale operations of the startup delivering AI generated regulatory compliance requirements through API and SaaS platform. Managed technology, product, program management | data automation, and customer success operations. Key contributor to the series B funding of the business.

Recruited to lead operational transformation and scale for the highest growth period of the company. Built and managed a cross functional organization delivering products and services to the Airlines across technical program management, QA, business operations, customer success, digital transformation, and full stack data management office (over 100 employees). Key contributor to company’s highest growth period launching market leading new technologies, entering to the international markets, and achieving 100% revenue growth to $700M.

Recruited to lead continuous improvement and transformation initiatives across National Engineering & Technical Operations targeting top customer experience, quality, and operational efficiency opportunities. Developed strategy and launched Lean Center of Excellence across NETO (over 5000 employees). Responsible for managing team of SMEs and change agents, and working collaboratively across the enterprise with executive level visibility. Lean CoE recognized as a highly successful program with significant business and customer results.

Responsible for global quality management system, operational excellence, and customer experience improvement initiatives. Also responsible for developing and executing strategies for operational efficiency, cost, and quality in low cost centers. Led stabilization of the Android platform, and governance structure for customer experience KPIs and reliability methods.