Coached team on proper execution of sales process and role model desired behaviors. Adhered to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices. Was responsible for performing individual assigned sales activities and for fulfilling all assigned sales production goals and contributing to the branch strategic initiatives and profitability. Maintaining high levels of controls through daily observations, coaching, and weekly assigned projects dispersed among the management team, tellers, and bankers.

Coached team on proper execution of sales process and role model desired behaviors. Adhered to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices. Was responsible for performing individual assigned sales activities and for fulfilling all assigned sales production goals and contributing to the branch strategic initiatives and profitability. Maintaining high levels of controls through daily observations, coaching, and weekly assigned projects dispersed among the management team, tellers, and bankers.

Supported a commercial banking team of 6 RM's, provided superior customer service to clients and prospects, assisted commercial bankers with developing, expanding and maintaining large commercial client relationships. Coordinated loan renewals/closings, cleared loan exceptions and assisted with the sales management system to promote business and managed the day to day demands of the office.

* Coach and mentor client specialists throughout the Mid-Atlantic region (NC, SC, FL, VA) * Process consumer loans from application through closing. Strong knowledge and understanding of consumer lending processes and real estate lending regulations * Manage the day to day banking requests/needs of the RM’s and clients * Assist Corp/Comm. RM’s with annual loan renewals, assist with the collection of required documents from clients and help coordinate the renewal process * Implement treasury services for Corp/Comm clients and follow up to ensure completion or to see if there are additional needs * Monitor and clear loan exceptions for commercial and private client RM’s * Provide support to several lines of business; Corp/Comm, Private Client and Wealth Mgmt * Executive Senior VP of Private Client Services “go to person” * Train and assist new relationship managers, loan specialists and client specialists with systems, processes, products and services * Manage/coordinate all aspects of the office