* Managed the redesign and content planning of a resort website that resulted in a >100% increase in conversions within 2 months of launch. * Designed monthly client reports that included traffic, conversions, SEO standing, and recommendations for development and content updates. * Assessed website and SEO presence for new clients, and created proposals based on recommendations.

Supported global clinical research teams under demanding timelines.

* Uplifted specializes in application development and strategy for startups. * Work with clients to understand their goals, create roadmaps, and elicit requirements for features. * Define products by writing user stories, creating wireframes, and building interactive prototypes. * Lead an agile development team by maintaining the product backlog, setting up sprints, and holding daily meetings.

* As part of a global team, provided 2nd-tier technical support for clinical applications. * Responsibilities included: * Working with external customers (pharmaceutical companies) to set up clinical data exchanges that were critical to daily operations. * Supporting internal users by troubleshooting complex issues for several enterprise applicaitons. * Triaging and managing the team's ticket queue. * Creating and updating documentation in the team's Confluence wiki.

* Supported 500+ scientists in the use of lab and data analysis software. * Advising and training scientists on use of scientific software. * Acting as the primary support contact for daily questions and issues with dozens of in-house and vendor software. Working with scientists over phone, email and in-person to troubleshoot issues. Coordinating with developers and software vendors as needed. * Supporting in-house development teams by creating training and documentation for new applications. * Improved the daily workflow for chemists by programming VBA scripts to process lab results.