Antonio Griffin Email & Phone Number

Overland Park, Kansas, Us

Design, test and commit various workflows.Create Web Service Integrations using SOAP and REST.Performed daily administration tasks (creating reports and dashboards, resolving Incidents, user administration).Design Service Catlog forms and workflows.Use JavaScript to create business rules and client scripts to fulfill requested functionality.Create and maintain Script Includes for reusable functionality.Creating and testing Access Control Lists (ACLs) to restrict or provide access.Use HTML, CSS, SASS, and Bootstrap to build and maintain custom Service Portal features.Attended ServiceNow training course for Performance Analytics.Implemented Performance Analytics within ServiceNow.Continued SME for organization.Trained and supported new ServiceNow adminstrators and developers.Lead daily stand-up meeting with team.Help to prioritize work within backlog according to business needs.Create and maintain roadmap of project work.Ensure enhancements fit within long-term plans for ServiceNow.

Overland Park, Kansas, Us

Design, test and commit various workflows.Create Web Service Integrations using SOAP and REST.Performed daily administration tasks (creating reports and dashboards, resolving Incidents, user administration).Design Service Catlog forms and workflows.Use JavaScript to create business rules and client scripts to fulfill requested functionality.Create and maintain Script Includes for reusable functionality.Creating and testing Access Control Lists (ACLs) to restrict or provide access.Use HTML, CSS, SASS, and Bootstrap to build and maintain custom Service Portal features.Attended ServiceNow training course for Performance Analytics.Implemented Performance Analytics within ServiceNow.Continued SME for organization.Trained and supported new ServiceNow adminstrators and developers.Lead daily stand-up meeting with team.Help to prioritize work within backlog according to business needs.Create and maintain roadmap of project work.Ensure enhancements fit within long-term plans for ServiceNow.

Overland Park, Kansas, Us

Design, test and commit various workflows.Create Web Service Integrations using SOAP and REST.Performed daily administration tasks (creating reports and resolving Incidents).Design Service Catlog forms and workflows.Use JavaScript to create business rules and client scripts to fulfill requested functionality.Creating and testing Access Control Lists (ACLs) to restrict or provide access.Taken System Adminstration, Advanced Systym Administration, Scripting in ServiceNow and Discovery courses.Attended labs and sessions at both Knowledge13 and Knowledge14.ServiceNow Subject Matter Expert (SME) for organization

Overland Park, Kansas, Us

First Point of Contact (PoC) for all customer communications.Monitored Sites and alerted appropriate teams after attempting basic remediation/triage.Provided desktop support for Corporate office (~150 employees).Administered Windows Updates.Imaged laptops and installed appropriate software, including Encryption.Provided 2nd Level Email support (Outlook/Exchange).Adminstered Print and DHCP servers.Provided 24hr on-call support (rotation).Provided "concierge" desktop support for C-level executives.Adminstered building wi-fi and wired networks.Performed ServiceNow Administration Duties.Other miscellaneous duties.

Overland Park, Kansas, Us

Build, update and test Dell servers and enterprise workstations.Perform installations of various Microsoft Operating Systems including Windows 7 and Server 2008.Provide technical support both on the phone and in person.

Lenexa, Ks, Us

Internet support including Dial-Up, Fixed Wireless, DSL, Cable and FTTH for over 60 different Telcos

Atlanta, Ga, Us

Provide "Second Mile" service to customers year round. It was My Pleasure!

Full Stack Web Development Certification, Computer Software Engineering

Certification, Network Administration

Computer Science And Information Technology

Diploma