* Maintain open channels of communication with internal and external parties to ensure superior customer service * Manage monthly supply chain analysis, cost evaluations increase market profitability by providing customized customer specific performance objectives tailored to adhere to client’s needs * Provide status updates on loans as requested by brokers and/or Territory Manager * Knowledge of FHA and VA guidelines, policies and procedures * Order required verifications as outlined in the policies & procedures such as 4506T, VOE, VOD and SS validations * Negotiate and work to resolve problems with the broker as it relates to pricing and program changes * Proactively Manage pipeline of 20-30 loans monthly and maintaining potential and existing mortgage broker partners * Drive company growth by identifying and fostering relationships with potential partners and existing brokers Show less

* Oversee job interviews * Assisted in coordinating new hire training and employee development according to HR Programs and company needs. This increased employee retention by 10%. * Learned to prepare business proposals to satisfy companies goals. This generated new and continuous business relationships, and increased revenue by 30%. * Assisted in data collection and research analysis alongside management consultant.

* Prime lender with a strong emphasis on customer satisfaction * Maintained to strict underwriting compliances, guidelines and regulations * Pivotal point of communication between all entities involved in loan process * Sole point of contact for customer on loan status

* Manage monthly pipeline of over 60 accounts * Funded 80% pipeline monthly * Assisted closers and underwriting with issues to ensure the closings of difficult files * Closed loans within 35 days or less to ensure the meeting of first-rate lock * Pre-underwriting loans for initial review including income calculations, disclosures, running credit and fraud reports, ordering titles, and researching property tax issues. * Experience processing different types of loans (FHA, VA, Conventional Loans) * Order and review title documents, calculate income, review and search credit inquires * Upon loan approval from Underwriting, prepare loan docs to forward to closing * Schedule and confirm closing date with Title Company and borrower * Assisted underwriting with loan closing by gathering information and preparing loan documents * Closed 3 million to 7 million residential loans per month Show less