- Managing, leading and training a team of 3 employees. Performance management, Goal setting, etc.- Setting up and managing customer accounts after every new business launch. Coordinating across multiple departments to ensure successful launch. - Monthly and weekly reporting to top management in USA and Japan. Reports include: premium freight, OEM performance, demand analysis, on time delivery and delivery accuracy.- Identifying areas needing written processes and implementing them - Handling escalated issues, guiding team members towards resolving on their own- Interviewing candidates, making best hiring decisions for the success of CS department- Emphasizing corporate standards and philosophy- Maintaining flexibility to perform duties in lieu of any of the CS team members.- Responsible for Customer Service Department’s compliance with IATF 16949 requirements and standards

- Monitoring Customers’ online databases for order releases, alerts, expedites, cancellations, schedules - Downloading EDI releases, correcting EDI errors- Validating & adjusting cumulatives, shipping time, shipment terms, pull ahead, FG safety targets, MOQs, standard pack, etc - Analyze incoming orders and forward requirements for compliance with contract terms, errors, spikes, and/or volatility. Verifying abnormalities with customer.- Ensuring on-time deliveries, disputing extra charges/violations, holding service providers accountable for errors, managing expedites- Serving as liaison between Production, Purchasing, Accounting, Quality, Engineering and Sales teams and the Customer.- Preparing export shipping documentation: Commercial Invoice, SLI, Certificate of Origin, Packing List, BOL, AWB etc.- Supporting and coordinating the workflow with Shipping Department - Executing corrective actions to address short ships, resolve and mitigate shipping discrepancies - Answering requests from internal and external customers, researching issues, complaints, claims, providing immediate solutions and remedy to the problems, keeping records- Documenting work procedures, instructions and work schedules of the department

- Maintaining documentation flow, systematized and filed CF documents- Ensuring timely external and internal invoicing and submission of the documents to signature holders- Keeping track of expenses by project, crafting and keeping spreadsheets- Providing full travel support to all members of CF department, including visa support, arrangement of hotel accommodations, tickets, transfers, and all before/after business trip related documentation (itineraries, approvals, expense reports)- Maintaining CF department calendars (meetings, rooms), schedules, files, CF visitors’ logistics, preparation of agendas, and minutes- Frequently communicating with clientele, providing effective customer support- Coordinating meetings with clients/partners, implemented necessary immediate changes, setting conference calls- Assisting with CF related tasks: preparing presentations, memorandums, financial market researches, comparative tables, translating the documents, etc.- Ensuring that CF team remains compliant with ING policies with particular attention to clean desk policy, insider lists and business tracking journal - Handling sensitive and confidential information- Acted as a Member and then Head of ING Bank Charity Committee

- Maintained close cooperation with suppliers (correspondence, negotiations, orders’ placement in SAP systems, monitoring of shortage and damage issues, claims resolution, solving critical issues in short terms)- Maintained day-to-day cooperation with Ukrainian dealers (customer support and regional manager functions, correspondence, orders’ placement and monitoring, handling damage issues, claims, technical queries, critical parts, backorders)- Provided for effective communication with transportation and express delivery companies, organized DHL air and road deliveries- Accepted and processed of dealers’ orders, requests, complains- Solved reclamation and compensation issues with the suppliers- Controlled invoices and import documentation- Supervised the export of parts- Kept statistical databases, created several SOPs for Parts Logistics Department- Fulfilled deputy manager functions