* Actioning and managing customer enquiries nationwide. * Handling customer expectations to ensure that the best support and * assistance is provided to those whom need it most. * Investigate and make concise decisions based on information and * customer's requests. * Utilize active listening, tone, pacing and empathy in order to * effectively derive the service reason to complete the query. * Evaluated customer information to explore issues, develop potential * solutions and maintain high-quality service. * Processing Specialist Brisbane, QLD * 10/2019 * 07/2020 * Customer relations and understanding the departments customer * communication framework. * Claim processing, understanding of legislation, validity checks, * thorough audits and achieving KPI's. * As the role is highly sensitive; confidentiality, integrity, * professionalism, empathy and quality are paramount. * Delivered exceptional level of service to each customer by listening to * concerns and answering questions.

* Undertake claim investigation and determination under the safety, rehabilitation and confrontation acts (MRCA, DRCA). * Handling and maintaining large caseloads. * Ability to navigate difficult conversations through effective written * and verbal communication. * Critically evaluate client circumstances to reach the most desired * outcome for all parties. * Maintain positive workplace relationships, creating an environment * where performance targets and milestones are achieved.

Began as an assistant manager of Guest Relations which provided a grasp of tourists, regulars, members, shareholders and VIP's of LVMH, LCatterton and Ce La Vi.Promoted to Skybar Service Manager.- Created a structured, tight-knit team.- spent several weeks, training the team to understand how to be adaptable in the ever changing, fast paced, extremely high pressure hospitality environmentCreated new menus, liaise with Chefs, producers and other local talent for events/competitions.- Increased sales by 30% within the first month.- Scheduling, HR/training duties, assisting events, marketing for events, surpassing budgets, reaching KPI's, complaint handling and guest recovery.- Most importantly providing the service which creates not only a lifelong customers from a worldwide database. Show less