Working closely with the Account operations, and Helpdesk team to assess the account’s risk profile and ensure appropriate service improvement action plans are created to address identified issues - Reviewing account performance and creating benchmark reports to identify opportunities to improve service, reduce risk, optimize resource utilization and reduce operational cost - Successfully implemented a “Total Call Ownership” project for a blue chip storage equipment manufacturer client from US, ensuring compliance to ITIL incident management framework - Successfully implemented two green belt six sigma projects for SLA achievement and acheiving CSAT in the offshore management centre for one of the key customer accounts -Performaed all PMO (Program Management Office) activities for the Offshore Management Centre of Fortune 100 (Storage Company - EMC) and reporting its status on a weekly, monthly and quarterly basis. Training and mentoring of resources in new processes.

Project Management, Stakeholder Alignment, Process Improvements, Quality Improvements, Program Management. Specifically working for SDLC implementations and Infrastructure procurement Projects.

Project management- SDLC Projects, Stakeholder Management, Cost/ Schedule and Resource Management. Quality Adherence. PMO - Cost Management, Vendor Management, Portfolio management and interdependency management.