When I am not doing Technology Consulting I am saving lives! On the weekends I am an EMT that monitors sporting and other events to make sure that everyone stays safe. Am ready to step up and provide medical assistance if needed.

Liaison between the client and the Accenture service delivery team. Point of contact for the client and Accenture service delivery team, main escalation point. Assists in cross service line issue resolution. Oversight and execution of governance processes including issue management, escalation, change orders, standing meetings, SLA tracking and reporting. Oversight for change order activity and internal process improvements. Ensures cross service line processes are adhered to , including controls. In addition I Manage 9 other Service Managers. Show less

Liaison between the client and the Accenture service delivery team. Point of contact for the client and Accenture service delivery team, main escalation point. Assists in cross service line issue resolution. Oversight and execution of governance processes including issue management, escalation, change orders, standing meetings, SLA tracking and reporting. Oversight for change order activity and internal process improvements. Ensures cross service line processes are adhered to , including controls. Show less

Provide Service Management Expertise on Cloud Infrastructure Services, Service Integration projects. Manage technical teams both on-shore and off-shore, providing technical leadership during project implementation and production support.

Providing professional services delivery as related to IT Service Management (ITSM) practice; specifically around the ServiceNow toolset for consulting, design, installation, configuration and knowledge transfer to customers.

After becoming Scrum Master Certified as well as ServiceNow System Administrater Certified I continue to do ServiceNow implementations across the US. Part of the Project team transitioning a company to a Service Led Organization. Assisting in the design and processes to build the Services and getting them Operationalized. ServiceNow Design and Implementation for a Pharma Company in New Jersey. Having returned from my Expat assignment I am worked on a ServiceNow implementation in Salt Lake City, Utah as the Technical Design Lead managing off-shore developers. This is a quick 8 week implementation using Agile Project Management to implement Incident, Problem and Change Management Modules of ServiceNow. Have moved into the Consulting workforce and am now working on an Expat assignment in Singapore. Part of a project team implementing a service management tool. Part of the process design team with focus on Incident Management and Security Access of a ServiceNow implementation. Was involved with the testing team to build a prototype for automating test scripts.