Provide high-level quality service to all clientsSupervise, mentor, and train team of 12 Client Service RepresentativesHandle escalated software, hardware, client and employee issuesCreate and conduct training on various topics beyond standard corporate-provided training material, including: Raving Fans Perception vs. Reality Time Management Data IntegrityPlan, coordinate and organize the Quarter and Year End processPlan, coordinate and organize the Quarterly/Annual system simulation testing processContact financial institutions or tax agencies as neededResearch and resolve notices received by clients from various agenciesIdentify, isolate, escalate and assist in resolution of system issuesMaintain cohesive relationship between operations staff and sales staffAssist, support, and report to upper management teamReport various statistics regarding data integrity, revenue, etc. to various departmentsKeep abreast of changes in payroll laws, research as necessaryReview/recommend system changes to maintain the integrity of the payroll systemSubject Matter Expert - review accuracy and integrity of proprietary manuals, rewrite as necessaryMaintain audit requirements to ensure compliance with internal auditors and Sarbanes-Oxley regulationsProtect and secure Personally Identifiable Information