Angela Cooper Email & Phone Number

Plano, Texas

1. Feed, bathe and dress patientsCertified nursing assistants help patients with their basic needs. Generally, this means helping them bathe, dress and feed themselves. These patients might include stroke victims, the elderly residents of nursing homes, or individuals recovering from an accident, injuries or surgeries in a hospital.2. Take patient vital signsFrom temperature to blood pressure, responsible for taking and recording patient vital signs.

Irving, Texas

Handled inbound calls from policy holders and answered inquiries on policy related issues. Collaborated with Insurance managers to create strategic plans to enhance payment schedule for billing to clientsCoordinated with other departments to assist, clarify and distribute reportsGathered data and analyzed reports on customer contacts and statisticsMade meaningful suggestions to improve customer satisfaction ratingsSuggested and modified reporting procedures to improve inter-department communication

Irving, Texas

Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impairedTranslate information to the appropriate codesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesPerform emergency medical dispatch and crisis intervention servicesAsk vital questions and provide pre-arrival instructions for emergency medical callsMonitor and operate a radio console and computer equipmentReceive and respond to a variety of emergency and non-emergency services and complaintsAsk questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesDispatch and coordinate the responses of public safety agenciesIdentify appropriate number and type of equipment or apparatus to dispatchEnters and modifies information into local, state and national computer databasesMonitor and respond to a variety of technical systems and alarms