- Oversight of 20+ technology oriented projects driving operational efficiencies in retail & investment operations- Identify and execute solutions to increase straight through processing and automation- Develop target end states to prioritize technology investments- Develop business architecture frameworks to capture key customer journeys- Lead process reengineering and change management

• Leading, coaching and mentoring a large team while also being a key contributor on multiple in-flight projects.• Created efficiencies in branch channel through detail review of current states fostering an environment of change. • Development of a consolidated target operating model (technology, process, people) to drive capacity generation, reduce structural costs and increase digital adoption while maintaining a customer first focus. • Re-engineering over 400 processes to… Show more • Leading, coaching and mentoring a large team while also being a key contributor on multiple in-flight projects.• Created efficiencies in branch channel through detail review of current states fostering an environment of change. • Development of a consolidated target operating model (technology, process, people) to drive capacity generation, reduce structural costs and increase digital adoption while maintaining a customer first focus. • Re-engineering over 400 processes to achieve optimization, rationalization and standardization.• Built and maintained a network of strategic relationships. Relied upon by peers to access network to influence and facilitate change.• Augment the technical product owner by providing direction on requirements, strategic influence on design and review of user stories.• Creation and execution of change management strategies and implementation schedules. Show less

• Provide 1st line AML project oversight and reporting under the Transaction Monitoring initiative aligning monitoring capabilities to OFSI/FINTRAC regulations.• Source business and technical experts for participate in cross functional data labs.• Facilitation of discovery sessions to acquire, validate and profile AML Data Sources.

• Led the Automated Funds Transferred lab as Product Owner responsible for product backlog maintenance, sprint planning and resource management. Successfully implemented a complex PEGA workflow with multiple system integrations including the conversion of over 100,000 legacy records.• Authored business and technology roadmaps analyzing capabilities and providing technology recommendations aligned to the core aspirations of multiple global operations teams.• Managed the Canadian… Show more • Led the Automated Funds Transferred lab as Product Owner responsible for product backlog maintenance, sprint planning and resource management. Successfully implemented a complex PEGA workflow with multiple system integrations including the conversion of over 100,000 legacy records.• Authored business and technology roadmaps analyzing capabilities and providing technology recommendations aligned to the core aspirations of multiple global operations teams.• Managed the Canadian Operations requirements intake and estimation process. Show less

• Managed a team of business analysts responsible for Contact Centre technology projects.• Executed a Virtual Financial Advisor proof of concept to evaluate technology and compliance considerations to support credit fulfillment.• Implemented IVR/telephony changes to enable call centre agents to renew mortgages on inbound and outbound call flows increasing the overall mortgage renewal retention rates.

• Documented business requirements, mapped end to end process flows, conducted testing, develop implementation strategies and authored communications supporting multiple Branch systems.• Developed and implemented a complex electronic form process to reduce the volume of non-compliant credit applications.• Implemented an unified design consolidating 11 systems.• Contributed to the mortgage system implementation and conversion of over 800,000 mortgage accounts.