* Establishes a new interworking model for Rich Communication Services * Drives the IPX deployment within Vodafone and the overall migration of network interconnect to IP technology * Contributes to the standardisation of IPX (IP eXchange) and RCS in industry and standard bodies * Active member of GSMA; responsible editor for AA.81, AA.69 and others

* Developed Vodafone’s Network Outsourcing Strategy for executive approval * Developed, negotiated and closed a managed service contract for outsourced network operation in Qatar * Specified and agreed the operating model for new European communication services * Managed the operations transformation programme within the European Network Evolution initiative (Group wide consolidation of IP Engineering and Operation; Programme team of 10 fully dedicated staff plus extensive contribution from three Vodafone countries) * Setup and established an initial European network operation center * Defined Vodafone’s strategy on network and service quality and align it with operating companies. * Specified and implemented group wide processes on network and service quality. * Integrated Partner Networks into Vodafone’s network and service quality framework.

* Operation of a nation wide mobile network for business customers * IT Development and Operation * Reduced OPEX by more than 30% by introduction of a backbone and optimization of regional networks * Improved business customer service by moving responsibilities from Customer Care to the Network Management Center * Rollout of a nation wide mobile radio network based on the TETRA standard * Directed team of 60 permanent staff and 60 contractors; CAPEX approx. 200 M€; OPEX approx. 20M€/year

* Responsible for the Rollout and Operation of a fixed network and IT services * Specification and introduction of a European calling card platform. The harmonization of 6 different systems reduced operational costs and supported new service offerings. * Start-up of the wholesale business generated 10% of overall revenue after one year * Directed team of 16 person, 8 developers located in UK * Billing Manager * Improvement and quality assurance of billing and customer care systems * Reduction of invoice delivery time to customers by 50% * Implementation of requirement and change management processes to align business requirements and development teams.

Specified, purchased, accepted, and rolled out all vendor specific operation management systems (OMCs) - Project manager for the development and rollout of an integrated network management platform based on TeMIP that enabled night time concentration and reduction of regions from 9 to 5

Research in the area of network and quality-of-service management in the context of European funded research programs; successful demonstration of internationally distributed, standard conformant prototype - Member of the IBM Networking Consulting Practice