Amy Thom

Amy Thom Email and Phone Number

Quality Assurance Analyst @ Healthpartners
bloomington, minnesota, united states

Amy Thom's Contact Information

Amy Thom personal email

n/a

Amy Thom Current Company

healthpartners.com

Healthpartners

Quality Assurance Analyst
bloomington, minnesota, united states
Website:
healthpartners.com
Employees:
4861
Industry:
Hospital & Health Care
Experienced Quality Assurance Analyst with a demonstrated history of working in the health care industry. Skilled in Microsoft Word, Coaching, Communication, U.S. Health Insurance Portability and Accountability Act (HIPAA), and Public Speaking. Strong quality assurance professional with a Bachelor of Science (B.S.) focused in Psychology from Iowa State University.

Amy Thom Work Experience

  • healthpartners.com
    Member Services Representitive
    Healthpartners Aug 11 - Apr 14 · 2 yrs 8 mos
    Bloomington, Minnesota, United States
    * Provided excellent customer service to current and prospective members, providers, and employer groups, demonstrating expert knowledge of multiple health insurance plans * Effectively managed high call volume * Adhered closely to company privacy and confidentiality standards * Managed challenging customer needs and concerns with patience, taking the appropriate steps to resolve the customer’s needs in a timely fashion * Worked closely with managers to serve as a primary department contact for high profile employer groups with specific membership needs and requirements * Worked on department projects to improve customer experience standards * Established leadership skills by training and mentoring new hires
  • healthpartners.com
    Sales Support Specialist
    Jcpenney Jun 10 - Aug 11 · 1 yr 2 mos
    Plano, Texas, United States
    * Provided customer service, utilized my interpersonal skills to resolve customer needs, problems, and concerns. * Maintained a complete knowledge of products and services * Contributed to the organization of the stockroom, developed and maintained store merchandising displays, and assisted with merchandise transfers. * Assisted management with training new employees, served as a resource and role model for fellow employees.
  • healthpartners.com
    Sales Associate
    American Eagle Outfitters Inc. Jan 07 - Aug 07 · 7 mos
    Pittsburgh, Pennsylvania, United States
    * Provided customer service on the sales floor and at sales close * Efficiently handled customer payments and refunds * Developed and maintained store merchandise displays and stockrooms
  • healthpartners.com
    Quality Assurance Analyst
    Healthpartners May 14 - Present · 10 yrs 7 mos
    Bloomington, Minnesota, United States
    Provide written and face to face coaching to Member Services Representatives on a weekly basis while auditing incoming customer phone calls, emails, and electronic chat sessions. Address individual call center representative performance issues and successes with the Member Services management team. Schedule monthly face to face meetings with new hires to ensure job understanding and satisfaction, and to help reduce turnover. Assist the training team with various training topics for new training classes. Responsible for tracking monthly call trends and use the data to help increase efficiency and customer satisfaction.

Amy Thom Education

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Frequently Asked Questions about Amy Thom

What company does Amy Thom work for?

Amy Thom works for Healthpartners

What is Amy Thom's role in his workplace?

Amy Thom's role in his workplace is Quality Assurance Analyst.

Which industry does Amy Thom work in currently?

Amy Thom works in the industry Hospital & Health Care.

What is Amy Thom's email address?

Amy Thom's email address is amy@healthpartners.com

What schools did Amy Thom attend?

Amy Thom attended Chaska Senior High School, Chaska Senior High School. and Iowa State University.

What are some of Amy Thom's interests?

Amy Thom has interests in Social Services, Social Services. Children, Children. Economic Empowerment, Economic Empowerment. Civil Rights And Social Action, Civil Rights And Social Action. Politics, Politics. Education, Education. Baking, Baking. Environment, Environment. Photography, Photography. Poverty Alleviation, Poverty Alleviation. Science And Technology, Science And Technology. Disaster And Humanitarian Relief, Disaster And Humanitarian Relief. Human Rights, Human Rights. Animal Welfare, Animal Welfare. Arts And Culture, Arts And Culture. and Health.

What is Amy Thom's role in his workplace?

Amy Thom has skills like Healthcare, Health Insurance, Hipaa, Customer Service, Medical Terminology, Typing, Data Entry, Outlook, Management, Public Speaking, Microsoft Office, Leadership, Time Management, Social Media, Microsoft Word, Training, Communication, Writing, Organization Skills, Coaching, Microsoft Outlook, Teamwork, Marketing, and Social Media Marketing.

Who are Amy Thom's colleagues?

Amy Thom's colleagues are Abby Herman, Abby Herman, Brianna Drusch, Brianna Drusch, Mark Kelley, Mark Kelley, Delinda Washington, Delinda Washington, Rebekah Morris, Rebekah Morris, and Sarah Knapczyk. and Carmen Attard.

Who are Amy Thom's peers at other companies?

Amy Thom's peers at other companies are Nanda Akkerman, Susan Harris, Ajp Kelly Dougan, Grace Mills, Dorian Herceg, and Pille Konno. and Michele Mccarthy. Amy Thom's peers at other companies are Nanda Akkerman, Susan Harris, Ajp Kelly Dougan, Grace Mills, Dorian Herceg, and Pille Konno. and Michele Mccarthy.