Amy Crigger

Amy Crigger Email and Phone Number

Senior Program Manager | Pmp, Scrum Master @ Symetra

Amy Crigger's Contact Details

Amy Crigger personal email

n/a

Amy Crigger's Current Company Details

Symetra

Senior Program Manager | Pmp, Scrum Master

Amy Crigger Work Experience Details

  • Senior Program Manager
    Symetra Nov 2022 - Present
    Bellevue, Wa, Us
  • Senior Program Manager - Technology
    Nordstrom Feb 2018 - Nov 2022
    Seattle, Washington, Us
    Planned and managed technically complex, large-scale projects from conceptual stages through post-launch support as well as redirecting at-risk projects to successful conclusion. Recognized competency implementing solutions based on diverse technical platforms with highly technical infrastructure deployments. • Delivered new Data Center being used as the Primary Production Data Center for hosting on-premise applications and services. Initiative included implementation of a new Compute, Storage and Networking Platform, Data Protection solution and delivery of a CICD Pipeline, empowering Application teams to self-serve data center resources, promote efficiencies and standardization by automating common tasks to be reusable across all data center footprints, reducing risk by automating data center changes, removing human error potential with manual changes.
  • Program Director - Operations
    Aviation Technical Services Jul 2017 - Feb 2018
    Everett, Wa, Us
    ATS provides seamless support for military and commercial aircraft operators which includes air-frame maintenance, repair and overhaul services, engineering support, component repair and business jet services. Hired to lead enterprise initiative to implement technology solutions, supporting improvements in quality and operational performance as well as management of Cloud Migration for on-premise solutions.
  • Senior Program Manager - Global Technology
    Starbucks May 2015 - Jul 2017
    Seattle, Wa, Us
    Managed Digital Platform initiatives for Starbucks with the largest and most robust mobile ecosystem of any retailer in the world, with 12M rewards members, 9M mobile transactions weekly and 6B loaded onto prepaid Starbucks cards.• Program Manager of the Technology project that successfully implemented a new business channel, Mobile Order & Pay, delivering $1B annual revenue.• Implemented SaaS solution (New Relic), measuring and monitoring performance of web and mobile applications and infrastructure, resulting in a reduction in Mean Time to Recovery (MTTR) and improved code quality and enhanced performance analytics prior to Production Release. • Delivered automation with Chef, improving deployment pipeline for infrastructure and applications, automated testing for compliance and security as well as reporting for troubleshooting, auditing, and management of the Digital Platform, reducing environment delivery timeline by 125%.• Accountable for implementing technology, enabling a new delivery channel at New York’s Empire State Building where baristas will deliver residents their favorite food or beverage.
  • Principal Project Manager - Information Technology
    Physio Control May 2013 - Feb 2015
    Redmond, Wa, Us
    Physio Control is a world leader in development, manufacture, sales and service of external defibrillator/monitors and emergency medical response equipment.• Led team accountable for the conversion of an organic solution to SalesForce which also included conversion of existing middleware platform to Dell BOOMI. • Implemented vendor strategy to identify and secure skilled resources to fill gaps of internal resources. • Implemented software testing methodology which included automation for regression testing, standards for creation and execution of test cases, process documentation to support end-user training as well as defect triage process.
  • Sr. Project Manager - Enterprise Program Office
    T-Mobile 2009 - 2013
    Bellevue, Wa, Us
    Accountable for managing projects and programs focused on enterprise wide business initiatives with a strong emphasis on information technology solutions. Programs consist of multi-tiered projects with high visibility, aggressive schedules and require significant negotiation to balance the needs of multiple stakeholders and enterprise objectives. Projects include:• Managed 650 team members delivering a Next Generation unified desktop to 34,000 users in Customer Service & Retail, enabling cross channel parity while increasing frontline productivity and reducing calls to Customer Care.
  • Sr. Project Manager - Information Technology
    T-Mobile Jun 2006 - 2009
    Bellevue, Wa, Us
    Planned and managed technically complex, large scale projects from conceptual stages through post-launch support as well as redirecting at-risk projects to successful conclusion. Recognized competency implementing solutions based on diverse technical platforms including CRM, Billing, Middleware, eCommerce, Business Intelligence, Speech IVR and ERP. • Lead 200+ business and technology professionals implementing improvements in existing systems and introduction of third party CRM software to provide a single view of all systems used by 12,000 Customer Service Representations, improving desktop efficiency and reduced staffing cost, resulting in $26M annual savings.
  • Project Manager - Product Development & Information Technology
    Seamobile 2005 - 2006
    Us
    Contributor of a 13 person venture funded enterprise delivering a satellite based ship-to-shore communication infrastructure. Managed an external team of program engineers delivering a software application that monitors and controls wireless call processing, enabling SeaMobile to have the competitive advantage in the maritime wireless industry (enabler of joint partnership with AT&T). Managed network deployments, encompassing server configuration, network integration, equipment testing and shipping logistics for customer locations around the world. Ensure system availability, fault management, configuration management and disaster recovery with SeaMobile engineers and third party vendors.
  • Project Manager - Customer Service
    At&T Wireless Oct 1998 - 2005
    Dallas, Tx, Us
    Led cross-functional teams responsible for the successful launch and support of new products and services for the Customer Service organization. Identified and resolved major system management challenges, avoiding significant revenue impact and decline in customer satisfaction. Accountable for implementing process and system improvements for 1.1M prepaid customers.

Amy Crigger Education Details

  • Washington State University
    Communications
  • City University
    Project Management

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What company does Amy Crigger work for?

Amy Crigger works for Symetra

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What schools did Amy Crigger attend?

Amy Crigger attended Washington State University, and City University .

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Amy Crigger has skills like Vendor Management, Pmp, Sdlc, Program Management, Pmo, Cross Functional Team Leadership, Telecommunications, Business Intelligence, Software Project Management, Process Improvement, Project Portfolio Management, Integration, Project Management, Management, Agile Project Management, Business Analysis, Requirements Analysis, Wireless, Business Process, It Strategy, It Management, Software Development, Business Process Improvement, Project Delivery, Agile Methodologies, Visio, Sharepoint, Requirements Gathering, Product Management, Project Planning, Cloud Computing, Enterprise Architecture, Team Leadership, Ms Project, Mobile Devices, Business Requirements, Resource Management, System Deployment, Team Building, Outsourcing, Call Centers, Data Warehousing, Solution Architecture, Itil, Scrum, Voip, Customer Experience, Change Management, Systems Analysis, and Mobile Technology.

Who are the industry peers of Amy Crigger at other companies?

Amy Crigger's peers at other companies are Kathy Angerami, Nancy Martinez, Pmp, Csm, John Hart, Jessica Dettman, Julie Kelly, and Hugh Steed. and Eleanor Rael. Amy Crigger's peers at other companies are Kathy Angerami, Nancy Martinez, Pmp, Csm, John Hart, Jessica Dettman, Julie Kelly, and Hugh Steed. and Eleanor Rael.