• Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing• Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business• Work with collections management team to drive continuous improvement in the collections process• Provide process improvement guidance / changes for review by leadership• Coordinating the work of a team• Execute control checks of compliance with client's credit policy• Execute cash collection activities• Provide internal and external audit support, as requested• Creating consistent methods for analyzing and reporting metrics. (includes description of trends and meaning)• Escalate credit control related exceptions• Ensures the unit achieves goals established for the department• Plan, direct, evaluate and supervise work flow• Track and coach team member performance• May collect high risk, seriously delinquent or loans requiring special attention• Assist in on-going monitoring and providing feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews• Assist collectors’ team in completing monthly evaluations and development plan • May assist in scheduling and coordinating team activities

• Extract statements of receivable accounts and converted from PDF to Excel. (Monthly Allocation)• Follow up all branches accounts.• Follow up all the sent accounts to the legal department.• Distribution the collection portfolio to relevant employees in daily bases.• Quality control of outgoing calls from the collection department.• Follow up and monitoring of accounts that are entered to the E-Collection System.• Follow up the corporate accounts and structured follow up.• Extract payments paid from the system and paid manually.• Follow up to the bank rep. to collect payments from the ministry’s staff Who are deducting them and send wrote a new deduction for clients and Guarantor.