* · Working efficiently to deliver premium customer service for a well-known brand * · Creating & maintaining regular customer relationships * · Leading and supporting a staff of multiple baristas to maintain standards and drive sales targets * · Ensuring Health & Safety and Food Hygiene laws are followed * · Conducting cash-handling, labor costs and food waste duties * · Managing the stores social media outlets in order to promote sales and increase business

* · Working with a team to co-ordinate and create The Thistle Ball event * · Managing logistical operations including but not limited to venue, entertainment & staff * · Building & maintaining relationships with the event stakeholders * · Creating a digital marketing campaign & executing its strategies to raise brand awareness * · Most successful event of the year group with highest guest and client satisfaction and funds raised

* · Working within a team co-ordinating events that represent the Capital FM brand * · Utilising social media to deliver digital marketing campaigns for the Capital FM brand and its other clients. * · Building relationships with high-profile clients and talent * · Briefing with clients to meet their specific needs