* o Investigate and address daily exceptions handling (performance outliers), maintenance * and customer query resolution process to ensure accurate and timely delivery * of reconciled accounts and performance reporting data. * o Identify causal relationships for data discrepancies through analysis. Analyse data * generated by various performance reports, identify missing trades and create trade * sequences of missing transactions. * o Escalate error occurrences with coordination between the Performance Measurement * Analysis & Remediation teams. * o Develop training materials and workflow documentation to encourage scalability and * knowledge transfer. * o Review current processes and identify system deficiencies to streamline * processes to gain efficiencies. Focusing on automating the process to reduce the manual * effort involved.

* o Exceptional service, management and communication skills in the hospitality industry focusing on customer needs and supervising/mentoring staff to provide excellent customer service. * o Responsible for training all new employees. * o Developed excellent customer service skills which led to increasing the loyalty and satisfaction of existing customers. * o Maintained a professional attitude in high-pressure situations and managed expectations of all stakeholders. * o Facilitated bilingual communications between owners and other staff members.

* At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients' money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we've always believed by providing investors with access to the information and expertise, we can help them achieve better results. That's been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms