As a Technical Product Manager, I am responsible for managing the full product management process for a service delivery platform in the Telecommunications industry. I specialize in requirement refinement and system requirement management for new projects. Additionally, I am focused on improving the development and service delivery workflows of the product, based on industry best practices such as IT4IT standards and TM Forum advice. One of my key initiatives involves designing a CI/CD pipeline using DevOps concepts and tools like Jenkins. I am responsible for integrating test tools and benchmarking best practices for the pipeline, ensuring that our development team is working efficiently and delivering high-quality products. Through my work, I strive to ensure that our service delivery platform is meeting the needs of our customers and providing them with the best possible experience.

Presenting the products and solutions to customers, finding local or foreign third parties to support the company with an integrative solution and making an agreement with them. Collaboration in preparing the response to the RFP in the business development team. Elicitation of the customer requirements and articulating them to the development team. Redesigning the business processes based on eTOM. Preparing the HLD and LLD documents for the understanding phase of the project. Collaboration in architecture design. Gap analysis of the elicitated requirements and the RFP.

As a Telecommunication engineer, working in the Telecom industry with a service and solution provider company, need to be acquaintance with new emerged technology and architecture of mobile and fixed telecommunication network. A good relationship with customers and suppliers is required to introduce services and products to costumers. Pursuing market trend and customers future requirements by study new networks technologies such as "Public WiFi and MNO offloading", 3G & LTE& 5G, Femtocells, the optical Communication network ( FTTx, OTN, SDH) and IoT were my mail role. Writing proposals for introducing services and products besides analysis of the business plan of the project of the company were my additional role.

As a business analyst and solution architect in the IT-BSS department of Rightel (3rd mobile operator of Iran), collaborating to elicit stakeholders' requirements for CRM and ESB swap projects. Articulating the detailed requirements in RFP and monitoring the processes from the understanding phase to SRS preparation, deployment and integration. Mapping The RFP and proposed solution with the TMF Frameworx (eTOM, TAM, SID, Open-API). Cooperation with the program manager from RFPs preparation in the procurement process and budget planning, vendor analysis, and multi-vendor architecture design to SRS finalisation. Analysis of Rightel's daughter company ( a Fixed communication provider) and eliciting their business processes, systems architecture and integration points to integrating Mobile and fixed businesses and systems to become an FMC communication provider by providing a roadmap of system architecture and design. Evaluating the Customer journey and user stories to increase customer satisfaction, defining KPIs to monitor customer satisfaction.

As a technical sales specialist in sales and business development department of 'Future Wave Ultra-Tech', introducing products to customers, finding local or foreign third parties to support customers with a complete and integrated solution and make an agreement with them are my routine duty. Writing proposals in the response of tenders is one of my abilities. Creatively finding solution base on the technical view of telecommunication solutions and identifying companies' vision and roadmap to provide an appropriate service to customers based on the considered budget is this role's requirement. Analysis of different business in which the company can operate in. Also, following market trends, negotiation with customers and technical persons of partners are integral parts of this role.