Alan Ngai

Alan Ngai Email and Phone Number

Engineering Leader And Problem Solver @ Owner.com

Alan Ngai's Current Company Details

Owner.Com

Engineering Leader And Problem Solver

Alan Ngai Work Experience Details

  • Principal Engineer
    Owner.Com Oct 2024 - Present
    Palo Alto, Ca, Us
    Owner.com provides a digital infrastructure through a software for online order management, delivery operations and recruitment. We facilitate the acquisition of customer data which provides restaurants owners with insights to conduct online marketing campaigns. In addition, we provide a website builder, an AI-enabled email marketer, a branded mobile app generator and customer relationship management tools for the restaurants. Owner.com has helped independent restaurants increase their profit margins by reducing the third-party delivery apps fees.
  • Chief Architect, Founding Engineer
    Bluebirds Jun 2023 - Sep 2024
    Bluebirds helps outbound teams automate outbound with signals. We apply advanced AI and language models to public unstructured data and help sales and marketing teams find "needle in the haystack" leads, which we then integrate into their sales workflows. This allows account reps spend more time nurturing relationships and shepherding deals, and less time on manual account research and list building.• Architected the Bluebirds platform and led the founding team of engineers to build our product from scratch (0 to 1) • Designed and built out and automated data transformation and indexing pipelines that power the platform• Built and trained specialized language models to query for and extract job responsibilities from LinkedIn profile data and job postings• Technologies leveraged include Airflow, Spark, Hugging Face Sentence Transformers, OpenAI, Temporal.io, Postgres, Elasticsearch, Kubernetes, and the Google Cloud Platform
  • Chief Architect, Principal Engineer
    Doma (Fka States Title) Dec 2020 - Apr 2023
    San Francisco, Ca, Us
    Doma is an insurtech platform that uses machine intelligence to remove friction from residential real estate transactions• Established and led Doma's architecture group, consisting of other principal and staff engineers, which was responsible for providing technical oversight, architectural and technical strategy, as well as leadership coaching for Doma's engineering team• Through the architecture group, we spun up and drove multiple technical initiatives that brought Doma's engineering platform up to modern best practices and standards. This included observability and monitoring, modernizing and standardizing AuthN/Z across services, migration towards a microservice architecture and domain driven design, and leveraging GraphQL for applications• Hands on leadership and implementation of company level impact initiatives including cloud migration from Heroku to Kubernetes, re-architecting automated email processing workflows, and consolidating business transaction data for the purpose of business workflow optimization and strategic product planning• Served as de facto Chief of Staff to Doma's VP of Engineering and Product, with direct involvement in multiple organizational responsibilities including quarterly strategic planning, hiring, performance evals and promotions, and cross departmental strategic alignment• Personally mentored/coached principal and staff level engineers towards career growth, leadership growth, and personal effectiveness
  • Principal Architect, Apps Engineering
    Box Jul 2019 - Nov 2020
    Redwood City, Ca, Us
    Box is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls• Lead architect for Box's applications engineering org, which encapsulates Box's web, mobile, and desktop applications, as well as services that power them• Introduced and championed process to form "feature teams", which were cross functional virtual teams, including engineers, product managers and designers, which were dedicated to delivering high value features and initiatives while breaking functional team silos• Lead architect for Box Annotations, which allowed customers to more easily annotate and interact with their documents of any format. Leveraging the feature team process, we were able to spin up a cross functional team and deliver the product ahead of schedule where efforts to deliver similar features had failed twice before• Helped to reform Box's enterprise architecture council, which is the primary technical oversight body for Box engineering
  • Vp Of Architecture
    Lightbend, Inc. Feb 2017 - Jun 2019
    Lightbend offers a reactive application development platform for building distributed applications and is the company behind Scala, Akka, and the Play Framework• Conceptualized, designed, and led the development and delivery of Lightbend's application monitoring product, serving multiple roles including product manager, engineering manager, architect, and sales engineer• Served as company chief architect, leading the architecture group on cross functional technical initiatives and aligning technological road map and strategy with company product strategy• Head of the Enterprise Suite organization, which was responsible for commercial products that support Lightbend's open source technology• Managed Lighbend's R&D group, focused on leveraging data science for application performance optimization, and building out Lightbend's patent portfolio
  • Cto, Vp Of Engineering, Co-Founder
    Opsclarity Dec 2012 - Feb 2017
    OpsClarity was a SaaS, cloud native observability platform designed to auto discover the customer's application topology, automatically collect telemetry from a variety of sources (app servers, databases, infrastructure, etc.), and allow customers to monitor their overall application health as well as to drill down into the the infrastructure while triaging production issues• Co-founded company, taking the company from initial idea and product conception, through fundraising, hiring, product design and development, to customer installation, operations, and sales • Led, designed, and built OpsClarity's product and platform, which was a SaaS monitoring and telemetry product aimed at cloud native applications• Head of research team, focused on time series analysis, ranking, and anomaly correlation• Stewarded company acquisition and team transition to Lightbend
  • Cloud Consultant
    Kumo Systems Llc Apr 2013 - Nov 2013
    Consulting on designing and building out private clouds
  • Senior Mts, Paas Cloud Architect
    Ebay Aug 2010 - Oct 2012
    San Jose, Ca, Us
    Senior MTS, PaaS Cloud Architect: 4/2012 - 10/2012 (7 months)MTS, Cloud Technical Lead: 8/2010 - 3/2012 (1 year 8 months)• Led the design and building of eBay's long term cloud infrastructure, with emphasis on the PaaS cloud infrastructure and cloud foundational components• Lead architect for the index distribution pipeline for eBay's next generation search platform (Cassini)• Lead architect for the cloud platform's next generation cloud state management system (CMDB), as well as the PaaS data model• Led the effort across cloud teams to consolidate disparate architectures and designs to produce a single unified architecture• Wore multiple hats, including being a hands on engineer, an architect, a project manager, ops, etc., whatever it took to move the organization forward
  • Member Of Technical Staff
    Lexity Oct 2009 - Jul 2010
    Mountain View, California, Us
    Lexity was a PaaS-based e-commerce cloud platform providing an own app store for online retailers to manage information with a single click• As full time engineer #1, led engineering team to design and build Vurve’s (now Lexity) system infrastructure from the ground up, leveraging open source technologies and Amazon's cloud platform• Laid the engineering foundation by setting up automation for builds, unit testing, and dependency management• Gained deep insight into the e-commerce ecosystem by building an automated system that optimizes campaign performance for Search Engine Marketing (Google Adwords in particular)• Delivered "version 1.0" to paying customers while building out the initial engineering team
  • Senior Manager, Search Core, Part Of Search Runtime
    Yahoo! (Yst) Aug 2008 - Oct 2009
    Sunnyvale, Ca, Us
    Yahoo Search was one of the premier web search engines (2nd to Google at the time)• Responsible for the platform and tools automating, managing, and monitoring Yahoo's search clusters.• Project manager for YST's real time indexing indexing project, which aimed to bring crawl-to-search latency from hours down to less than 10 seconds.• Member of design team which aimed to design and build an automation system which would manage the operation of Yahoo's search and Hadoop clusters (i.e. cloud automation)• Local and offshore team management
  • Senior Engineering Manager, Map Group
    Telenav Jan 2001 - Jun 2008
    Santa Clara, Ca, Us
    Senior Engineering Manager: 8/2006 - 6/2008 (1 year 11 months)Senior Software Engineer: 9/2002 - 7/2006 (3 years 11 months)Software Engineer: 1/2001 - 12/2001 (1 year)TeleNav was one of the first providers of turn-by-turn GPS navigation on cellular and smartphones• Proposed and built up new functional engineering group (Content Group), serving the role as architect, project manager, and hiring manager.• Deeply involved in many cross-system design issues, and directly contributed functionality to our systems, both design and implementation. These include multiple dataset management, caching mechanisms, deployment configurations, capacity and load testing tools and methodology, error propagation, etc.• Built the US map group from the ground up (12 people), and developed the team into one of the most closely knit teams in the company.• Served as 2nd level manager for China map group (20 people), providing leadership and mentoring to the China map group manager, as well as to the other leaders within the group. Also actively participated in China map group recruitment.• Led cross departmental project teams on large scale projects, involving more than 18 people across two offices.• Launched TeleNav navigator in Mexico and Brazil, serving the roles of product manager, project manager, and tech lead. Served as key point of contact for cellular carrier providers and map vendor partners.• Introduced and pioneered new industry practices to the company, including iterative project management and continuous integration.
  • Software Development Contractor
    Sirf Technology Dec 2002 - Jun 2003
    Us
    • Came in as a development contractor, but quickly became the development lead for the QA department.• Refactored existing test analysis tools around object oriented design principles to make them much more flexible and easier to maintain.• Designed the next generation test analysis tool and led the development team in implementing it.• Mentored developers in the group on software design and object oriented design principles.
  • Software Engineer
    Wideorbit 2000 - 2000
    San Francisco, Ca, Us
    • Owner of two of the components of the company’s main application, which is a GUI-based media management system for television stations. It was written in VB at first and then in Delphi, with a C++ backend and using MSSQL as db server• Member of a prototyping team that developed proof of concept applications for new technology.• Helped QA to design testing and acceptance parameters.

Alan Ngai Education Details

  • University Of California, Davis
    Computer Science And Engineering

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