Akhlaq Khan

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Service Experience Manager @ Teradata
campo, california, united states

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teradata.com

Teradata

Service Experience Manager
campo, california, united states
Website:
teradata.com
Employees:
11138
Industry:
Information Technology And Services
- Global Delivery Control Consultant with rich multicultural career experience in Information Technology. - Professional record of diverse responsibilities working with world leading companies like NOKIA (Manufacturing), DTAC Thailand (Telecommunications), HongLeong Bank (Finance and Banking) & TERADATA. Total Experience: 10 Years Teradata Experience: 07 Years 3+ Years ETL Operations including 1.5 Year Onshore experience as Incident Analyst and DBA at NOKIA, Finland 2 Year Onshore Technical Lead/ Service Lead experience at DTAC, Thailand 0.5 Year Presales Consultant (International Region) 1 Year as Teradata SME/ Performance Optimization Specialist (Onshore) at Hong Leong Bank, Kuala Lumpur, Malaysia

Akhlaq Khan Work Experience

  • teradata.com
    Performance Analyst And Technical Lead
    Teradata Mar 15 - Oct 16 · 1 yr 7 mos
    Campo, California, United States
    Customer: Hong Leong Bank (HLBB) - Onsite RoleIndustry: Finance / Banking- Brought down CPU utilization from 90% to 40% within 3 months through SQL optimization- Created Tableau based system performance dashboard to facilitate C-level management in handling their users' complaints- Upsold an entire Managed Services team based on the performance optimization numbers. It reduced the client's upfront cost by more than 80% compared to an earlier much needed hardware upgrade.
  • teradata.com
    Presales Consultant
    Teradata Aug 14 - Feb 15 · 6 mos
    Campo, California, United States
    Worked as Presales consultant in International region- Project Audits, services assessments, contractual documentation including P&L and SOW- Visited multiple clients in order to assess the requirements and promote Teradata's business models
  • teradata.com
    Technical Lead Manager
    Teradata Apr 13 - Aug 14 · 1 yr 4 mos
    Campo, California, United States
    Customer: DTAC - Onsite RoleIndustry: Telecommunication- Received the Quarterly recognition award from the local Teradata organization for effectively delivery the services. - Technically lead the entire ETL operations and DBA Teams (19 members) and ensured strict SLA based delivery of data to C-level management 24x7.- Lead the migration, operations and catch-up of DTAC's new billing system (Abacus).- ensure resolution of more than 300 business and ETL incidents every month.- Came over the cultural challenges through effective communication between the Teradata Team and the Client. Show less
  • teradata.com
    Data Analyst And Etl Analyst And Database Administrator
    Teradata Dec 09 - Mar 13 · 3 yrs 3 mos
    Campo, California, United States
    Customer: NOKIA - Onsite RoleIndustry: Manufacturing- Received Teradata performance recognition award for operational excellence- ETL development using Informatica 8- Incident and Problem management for Consumer Reporting and Analytics domain- Automation of end user reports through Excel- Database Administration and BAR support
  • teradata.com
    Service Experience Manager
    Teradata Mar 20 - Present · 5 yrs
    Campo, California, United States
    Working as SEM with CBA, responsible for delivery of Teradata Data Warehouse Services and Teradata Hardware support, delivered by managed services and customer support Teams working onsite as well as offshore centers. Responsibilities include managing Delivery SLAs, Account planning, Incident and Problem Management, financial management of the ongoing projects as well as hunt for potential sales opportunities.
  • teradata.com
    Teradata Architect And Performance Analyst
    Teradata Nov 16 - Jan 20 · 3 yrs 2 mos
    Campo, California, United States
    Customer: HORIZON BCBSNJ - Onsite RoleIndustry: Healthcare- Single point of contact for all Teradata related technical issues from Data modelling to ETL, Database administration, Performance optimization, System migration and upgrades, LDAP and TASM (workload management) implementations.- Manage and ensure SLA based Technical delivery of services while working with a 6 member offshore team providing 24x7 support while sitting across a +13 hour time zone.- Service improvement and risk mitigation through Monthly and biweekly service review calls and presentations. Show less
  • teradata.com
    Research Associate
    Nust School Of Civil And Environmental Engineer Sep 06 - Oct 09 · 3 yrs 1 mo
    Pakistan
    Worked as Research Associate at National University of Science and Technology. Research areas also included Digital Image Processing & Databases.
  • teradata.com
    Professional Services Consultant
    Teradata End date missing
    Campo, California, United States
    Currently working as Performance Analyst & DBA for NOKIA DataWarehouse. I had been employed by Teradata and worked as Dataware housing consultant for NOKIA Finland...worked as ETL Level-1 Support Consultant for 1 year, was then promoted to ETL Incident Analyst position and worked for another year in that role.

Akhlaq Khan Education

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Frequently Asked Questions about Akhlaq Khan

What company does Akhlaq Khan work for?

Akhlaq Khan works for Teradata

What is Akhlaq Khan's role in his/her workplace?

Akhlaq Khan's role in his/her workplace is Service Experience Manager.

Which industry does Akhlaq Khan work in currently?

Akhlaq Khan works in the industry Information Technology And Services.

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Akhlaq Khan's email address is ak****@****ail.com

What schools did Akhlaq Khan attend?

Akhlaq Khan attended Pakistan Institute Of Engineering And Applied Sciences (Pieas), and National University Of Sciences And Technology (Nust) .

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Akhlaq Khan has interest in Hockey, Hockey. Football, Football. Floorball, Floorball. and Cricket.

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Akhlaq Khan has skills like Teradata, Data Warehousing, Performance Tuning, Teradata Database Administration, Pre Sales, Etl, Linux, Tableau, Informatica Manager/designer/monitor, Teradata Active System Management, Teradata Packdisk And Scandisk, Database Administration, Sql, Data Modeling, Data Stage, Hadoop, Aprimo Relationship Manager, Datastage, Netvault Backup And Recovery, Sap Bo, Oracle Data Integrator 11, Databases, Requirements Analysis, Business Intelligence, and Data Integration.

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