* Performed troubleshooting for Cisco and packet analysis. * Understanding to work on Cisco Routers series and Cisco Catalyst switches. * Managed, tracked, and coordinated resolution and escalation processes. * Provided network support services for devices such as switches, routers, and other hardware. * Provided complete end-to-end engineering and installation of route-based IP network solutions. * Organized frameworks to transfer secure data from internal to external and public networks. * Configured and troubleshoot VoIP and multi-media distributed systems and platforms. * Assisted with implementation and support of network monitoring tools. * Established robust infrastructure and data capacity for new applications. * Monitored network capacity and performance to diagnose and resolve complex network problems. * Recommended options for disaster recovery and remote access security. * Understanding the virtualization technology and hypervisor infrastructure. * Installation and maintain servers health.