* Moved into the newly created Problem Management group to perform root cause analysis on day-to-day issues affecting the business and/or it’s client’s experience. * A typical day includes: * Problem escalation review from 2nd tier support representatives * Remediation procedures when know issues allow for temporary resolutions * Root cause analysis and transfer of information to the development group for proper planning with regard to discovered issues requiring development work * Creation of uniform data processes for training and troubleshooting

Contracted to help facilitate a transfer of data related projects, as well as the building of a solid Quality Assurance team in in Henderson, NV. This position was in support of aggressive expansion of the Barclaycard US credit card portfolio. Worked in a remote atmosphere with most of the core team located out of state Became a trusted leader of the local team which grew from 4 to 12 Analysts Performed data validation with regard to list sales for Barclaycard partners in support of email or direct mail campaigns in the financial space. Handled compliance related requests and validation of customer member agreement requests while overseeing the creation and fulfillment of each request utilizing a third party vendor

* Performed typical Quality Assurance Engineer responsibilities in an “Agile” environment, consisting of two-week sprint cycles. * The core software is written in PHP with an emphasis on restful API architecture. Customers interact through a mobile web client for both Android and IPhone or standalone kiosks located within our sports books, which also provide a walk up experience through employees operating betting terminals. Internal administrative tools are developed using web technologies in an Angular application. There is a heavy emphasis on compliance as the industry is governed by the Nevada Gaming Control Board * A typical day included: * Review of project specifications * Test plan and/or test case creation (both manual and automated) * Preparation of mobile clients across differing mobile devices and operating systems * Testing: * UAT/Functional testing utilizing a mobile client * UAT/Functional testing utilizing an internal website * Restful API testing using Postman * Logging of defects in JIRA for triage and assignment

Transitioned into the newly created role of Software Support Manager. The role allowed for much better oversight of the Software Support and Problem Management groups, allowing them to work more closely while providing each group with better overall perspective of the expanding product lines.Challenges include:Development of training materials for each groupDevelopment of a proper escalation process to insure production issues are resolvedStaffing of each group based on an expanding business with the repeal of PASBA (Each state to decide on legality of sports betting)Achievements:Continuous development of training materials utilizing web oriented tools such as Confluence for fast, efficient knowledge sharingFully staffed each group after a lengthy shortage resulting in better overall performance in both groupsDiscovery, analysis, and escalation of client facing issues that would have a negative impact on the client experience

High Tower is a technology company specializing in network security solutions emphasizing security incident and event management (SIEM). The “Cinxi” appliances allow for real-time identification of threats and provide the means to prioritize threats based on the criticality of the incident and the assets involved. Responsibilities included server preparation, product installation, black box, as well as white box testing, defect creation, specification review, and lab configuration Key Results: Creation of automated and manual test cases and scripts, using Rational Robot Development and implementation of performance and load tests in support of increased message correlation exceeding 60,000 messages per second Sole responsibility for testing “Corus”. High Tower Corus is a windows service that is compatible with Windows XP, Vista, 2003 Server, and 2008. It provides real-time monitoring and transfer of Windows Event log and flat files.