Contact Center Association of the Philippines

We are the Contact Center Association of the Philippines (CCAP). We count as members only those who assiduously work towards operational excellence. We are committed to the promotion of the Philippines as the country-of-choice for outsourced contact center services. Collectively, we will uphold and continue to improve the quality of the services we provide. Together, we will tap, hone and guide towards productive ends the skills, talents and traits for which the Filipino is known worldwide: our friendly attitude and innate warmth as a people, the high literacy and education of our workforce, their technical prowess, innovation multi-lingual capability and dedication to work. These are the drivers that will guarantee the delivery of the best outsourced contact center services… from the … through us… to the world. The Contact Center Association of the Philippines (CCAP) is the official organization of contact centers in the Philippines. Its mission is to promote the Philippines as the country-of-choice for contact center services, develop professional standards and practices, organize learning and networking events, and work with various stakeholders to further the industry’s contribution to the national economy and strengthen its market position worldwide. Established in October 2001 by seven founding member companies, CCAP now counts 53 outsource and in-house contact centers as members, representing more than 80% of call center seats in the Philippines.