Before listing out the various Dialer CRM softwares, one must understand few terms like CRM, Dialer CRM, etc.
What is CRM?
Well, the first term that you would come across is a CRM. So, what exactly is CRM?
CRM, i.e, Customer Relationship Management, is a computerized system for identifying, targeting, acquiring, and retaining the best mix of customers. Customer relationship management helps in profiling prospects and understanding their needs. It also helps in building relationships with them by providing the most suitable products and enhanced customer service. It integrates back and front office systems to create a database of customer contacts, purchases, as well as technical support, among other things.
Now, that we know what a CRM is and why we use it, the next question would be, what is a Dialer CRM software?
A Dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Hence, A dialer Customer Relationship Management software, basically helps in this process. Thus, this gets you more leads as well as higher revenue.
10 Top Dialer CRM Software –
So, here are 10 top dialer Customer Relationship Management software that could help your company with good revenue.
With SpeedToConnect, you can easily manage all your prospects, calls, emails and more with Ricochet’s easy-to-use, full-featured contact as well as lead management system.
Ricochet also provides dozens of powerful tools to help you go from lead to sale. From drip dialing to adaptable call scripts to social media integration, your sales team will be able to build trust & rapport with prospects.
Ricochet’s Predictive Dialer will set your sales team up for success. Basically, you could make more calls in less time, maximizing productivity with no extra effort.
CallPro CRM has been built around the art of having good conversations. Effortlessly Manage automatic call lists to gain maximum use of time and data available to you.
The solution enables you to have all the information about a client in one place, providing your agents with vital insights. CallPro dialer CRM users will benefit from powerful features of its lead management software that include lead scoring, auto-dialling, in-built email marketing campaign feature, agent performance reports, real-time lead tracker, live dashboard as well as being able to do call recording for training purposes. Pricing is £45 / user / month.
One of the well known sales dialers software is SalerDialers.com. They work on the principle to squeeze out as many sales as they could by each agents. They’ve named it Power Dialer CRM, and the little darling is already helping sales teams across the country convert like crazy.
Also, it’s a well maintained user defined interface which allows the users/customers to provide suggestions as well. It can also be connected to the mobile phones, hence, you could get message alerts, voice messages, etc.
This dialer CRM doubles as a virtual PBX, supporting call queues, call transfers, call recording, voice mail, call to all, call quality evaluation, on hold, phone hour settings as well as other standard features. The call scripts, call back requests are supported via marketplace apps.
All phone calls in Bitrix24 are logged and recorded if needed. Incoming phone calls are routed to assigned managers automatically. It works on computer, mobile devices (Android and iOS), desktop apps (Mac and Windows), VoIP and SIP phone sets, as well as softphones, such as Zoiper – you simply decide an option that suits you best. It’s available free for 12 users as well as other plans start from $39 per month.
Call multiple clients from the CRM dashboard with a single click. Wrap-up time is available between each call for recording minutes from the last call. Make use of this available wrap-up time between the end of the current call and commencement of the subsequent call for note taking and referencing.
Also, you could use the mute function during the call if you do not want to be heard by the contact. It’s supremely easy to get signed up & started with Agile. It’s available free for 10 users as well as other plans start from $14.99 per month and $8.99 yearly.
The Voicent software automatically connects your agents with callers when there is a live call, automatically shows follow up calls, and detects busy lines and answering machines.
Also, with Voicent’s omni-channel capabilities, you can send appointment reminders to your clients as a voice recording, text message, and/or email; then collect their confirmations through the same channels.
It’s available for free as well as the base plan is only $19 per month.
The *astTECS Call Center Dialer series are now powered with Vtiger CRM. This captures & organizes your customer’s data.
It’s basically a CRM solution integrated with asterisk based IP PBX system is a powerful organizational tool to enhance your customer experience with your organization. It allows for real-time performance monitoring. Also, it increases the efficiency and information access capacity of your employees.
This is a UK-based call center solution that solves all your technology needs in one hosted system. Get enterprise inbound as well as outbound telecoms functionality, including compliant predictive dialer, diary management software for streamlined appointment booking.
It’s basically a complete CRM system that adapts to whatever your business requires, and much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. Pricing is a flexible month-to-month licensing plan, hence, you only pay for the call center seats you use.
SafeSoft Call Center Software is a cloud based suite of tools including intelligent call routing, screen pops, IVR services, predictive dialing, preview dialing, skills-based routing, CRM, call recording and related options.
They recently rebranded to Convoso and updated their interface as well as pricing. You could visit this link – Convoso. It should cost you between $170-190 per agent for unlimited calling with their predictive dialer. They prefer teams of 20 or more.
Call Fire has a number of products including an auto dialer, text messaging platform, IVR, cloud call center, and more. Also, they offer some advanced features and CRM options that power some big businesses.
The company is dedicated to providing high-availability systems, intuitive user interfaces, furious developer support, as well as unparalleled customer care. Pricing is flexible and starts from $99/month.
CRM helps you ditch clunky processes and manual effort so you can get on with business as well as increase your company’s revenue.
Hence, hopefully this list of Dialer CRM software, helps you in growing your CRM aspect of company.
Navaneetha, popularly known as "nav", loves to read, play badminton, play the keyboard and sing but when she's not doing any of those, she loves to write. What started as a high school hobby to write is now her ongoing passion. At AeroLeads, she manages Inbound Marketing and Social Media Marketing.